Product Specialist - Winnipeg, Canada - Cabela's

Cabela's

Verified Company

Winnipeg, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Summary:

Reporting to the Call Centre Supervisor, the Product Specialist provides technical information on product specifications, provides education on products and instructions on methods of operation to customers and co-workers.

Must be flexible and be able to assist and provide customer service representative coverage as needed.

Bass Pro Shops / Cabela's Canada is looking for someone who is an expert in the field of Firearms, Archery, Hunting and/or Fishing.

If you are someone who has a passion for the outdoors and advanced knowledge in hunting, fishing and camping, we'd love to hear from you

Location (onsite): Cabela's Canada Headquarters - 25 De Baets Street, Winnipeg, MB

Responsibilities

Review and remove holds or flags on sales orders and assist with returns processes. Responsible for following up on customer orders and concerns such as freight and various other order issues.
Instruct customers on properly using outdoor products and assist them in order completion.
Assist customers with warranty and repair information.
Share knowledge through collaborating with Customer Service Representatives on technical issues related to outdoor products.
Stay current with new outdoorrelated trends and emerging technologies.
Special projects and other duties as assigned.

Skills and Qualifications

High school diploma or equivalent
2+ years in sales or customer service
Strong knowledge of archery, firearms or fishing is preferred
Ability to understand and explain technical features and uses of outdoor products
Excellent computer skills including knowledge of SAP is an asset
Ability to prioritize and effectively handle multiple tasks
Ability to communicate information, written and verbally, with internal and external business contacts in a professional and courteous manner
Skilled in Microsoft Office
Excel, Word and Outlook
Knowledge of firearms with a current and valid Possession and Acquisition License (PAL) is an asset

Accommodations are available upon request during the assessment and selection process.

Benefits:

Enjoy discounts on retail merchandise, our restaurants, worldclass resorts and conservation attractions
Fun work environment
Competitive wages
Excellent benefits
Unlimited career advancement opportunities
Bass Pro Cares Fund

Cabela's