Customer Experience Associate - Surrey, Canada - Scotiabank
Description
Requisition ID: 179420Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
About the role:
As a Customer Experience Associate, you are the face, character and heart of our branches.
Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way.As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer's journey by:
- Taking a proactive approach to discovering our customer's needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, longstanding relationships
- Contributing to the Branch's targets by identifying and fulfilling simple sales opportunities
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers' needs
- Explain complicated concepts simply
- Demonstrate success in a targetbased performance environment, as well as contribute positively to a teamoriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and selfservice banking options to our customers
What's in it for you?
- The opportunity to join a forwardthinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities for you and our customers
- You can expect to be recognized and rewarded for highperformance. You
- A competitive compensation and benefits package
Scotiabank is a leading bank in the Americas
Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
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