Nars - Beauty Advisor - Laval, Canada - Shiseido (Canada) Inc.
Description
Job title:
Nars Beauty Advisor - Hudsons Bay Company
Reports to:
_Sales and Education Executive_
Company overview:
NARS
NARS Cosmetics is a cosmetics and skin care company with various multi-use beauty products and is now a subsidiary of Shiseido.
Job purpose:
The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty.
Key Tasks & Responsibilities:
- Consistently deliver extraordinary service to all customers
- Exceed all sales and service personal goals and targets
- Exceed all sales and service brand goals and targets
- Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
- Share expert level of product knowledge with entire store selling team
- Maintain solid relationships with buyer, vendor, and selling manager
- Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis
- Attend all educational sessions offered including product knowledge, vendor, and seminars
- Perform floor recovery, visual merchandising, price change, and related sales support tasks
- Communicate regularly with personal clients through phone, mail, and electronic methods regarding instore events, merchandise requests, sales followup, birthdays, etc
- Resolve all customer service issues and partner with selling management on any issues outside of guidelines
- Perform other duties, as assigned
- High school diploma
- Proven ability to exceed sales targets
- Highly collaborative; working with and through others in a teamoriented environment
- Able to work in a fastpaced environment that requires a high degree of multitasking with mínimal supervision
- Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
- Minimum of two or more years experience in a commissionbased sales environment
- Makeup artistry or aesthetics certificate may be required for certain brands
- Prior retail sales experience in a luxury environment preferred
- Excellent knowledge of popular social media channels and best practices
The measures of success:
- Contribution to financial objectives
- Individual objectives linked to the achievement of department goals
- Feedback from internal and external clients
Direct reports
- _None._
- interview will be contacted._
At Shiseido, we are committed to fostering an inclusive, accessible environment free of discrimination, where all employees and customers feel valued, respected and supported.
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekend availability
Ability to commute/relocate:
- Laval, QC: reliably commute or plan to relocate before starting work (required)
Experience:
- beauty: 1 year (preferred)
- retail: 1 year (preferred)
Work Location:
On the road
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