Vc Cloud and Core Analyst - Edmonton, Canada - Government of Alberta

Government of Alberta

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

Job Information
Job Requisition ID: 48894

Ministry:
Technology and Innovation

Location:
Edmonton

Full or Part-Time:
Full Time

Hours of Work: 36.25 hours per week

Regular/Temporary:
Ongoing

Scope:
Open Competition

Closing Date:
December 4, 2023

Classification:
Opted Out & Excluded Systems Analyst Level 2

Salary:
$2,718.86 to $3,733.10 bi-weekly ($70,962 to $97,433/year)

Role Responsibilities:

This position is assigned operational and project work that is typically focused on a specific aspect of information technology (IT).

When performing routine operational and project assignments, this position functions independently and focus on providing tier 2-3 support of 700+ Cisco endpoints, 100 Microsoft Teams Rooms (MTR's) and various video collaboration tools.

The environment contains numerous video core servers as well as cloud and web-based conferencing and collaboration technologies (such as Microsoft Teams, Webex and Zoom).

To fulfill service requirements, the VC Cloud and Core Analyst will participate in technical consultation, engagement, and planning activities, however, this position receives mentoring and guidance when dealing with more complex or unusual situations.

This position collaborates with Network and Active Directory Service (ADS)/ Identity and Access Management analysts, Security specialists, as well as all levels of Government to meet ministry client and stakeholders (internal and external) needs.

Role Responsibilities Contd:

Responsibilities:
Some of the role responsibilities of this position include but are not limited to:

Providing technical day-to-day operational support of video conferencing services such as analyzing and maintaining GoA video conference (VC) core and edge services and infrastructure, performing software and firmware upgrades, ensuring customer service delivery expectations are met, monitoring system performance and capacity to ensure service levels are maintained, Participating in reviews and evaluation of video based hardware, software, and cloud services, and in the preparation of technology recommendations.
Providing consultation to Ministry departments through operational information technology projects or support by evaluating client needs and expectations, consulting on potential VC service deployment, equipment purchases, and upgrades, developing processes, procedures, and reports to standardize service across multiple ministries.

To be successful in this position, you will demonstrate:

Experience working in a fast paced, dynamic environment including meeting deadlines, demonstrating commitment to customer service, working under mínimal supervision, and adhering to workplace standards, procedures, and agreements.
Ability to work with multiple business areas across the GOA.
Ability to maintain strong relationships with business partners, technology partners, team members, and various stakeholder groups across the GoA.
Highly developed client relations, communication, and organizational skills to ensure best practices are met.

Qualifications:

Required:

University graduation in a related field such as Computer Sciences, Information Technology.
2 years of progressively responsible related experience in utilizing VCS and Expressway for video communication and IP traversal

This includes:

Firewall traversal and nontraversal video calls
Creation and configuration of zones and subzones
H.323 or thirdparty endpoints
SIP Proxy/Registrar
Video call and control
Bandwidth Management (per call and aggregate)
Able to transverse Microsoft and WebEx calls

Equivalencies:

A related twoyear diploma in computer technology or a related discipline from a recognized postsecondary institution and four years related experience; or
A related oneyear certificate from a recognized postsecondary institution and five years related experience.

Assets:

Experience with Cisco Video Communication Server
Experience with Cisco Expressway
Experience with Cisco Unified Communication Server
Experience with Cisco Control Hub
Experience with Teams Pro Portal
Experience with Teams Admin Center
Experience with Microsoft Teams Rooms on Windows
Experience with Microsoft Teams on Rooms on Android
Experience with Microsoft Teams Rooms hardware systems (Logitech, Lenovo, Polycom)
Experience with Cisco Hardware endpoints (Room series, DX series, SX series)
General network routing and switching experience

Notes:

Term of Employment:
Permanent full-time position

Hours of Work: 36.25 hours per week

Location:
Edmonton

This position may be eligible for remote work. Must reside in Edmonton, Alberta to work remotely.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

Cover Letter:
Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advert