Regional Director - Markham, Canada - Extendicare

Extendicare

Verified Company

Markham, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description:

Reporting to the Vice President, LTC Operations, this role will provide operational leadership for Long-Term Care Homes in Manitoba.

The Regional Director will be a key member of the Resident Care Leadership Team, helping to lead the operations in the Resident Care Division and contribute to implementing Extendicare's vision of the future of seniors' care in Canada.

Working in partnership with peers, the Regional Director is accountable for driving operational excellence in the areas of clinical care and support services; management of operating and capital budgets; fostering a culture of service excellence; and leading and developing teams to deliver optimal services to the communities we serve.

ACCOUNTABILITIES
General

Contribute to the development and implementation of the Long-Term Care strategic plan and manage the operations of LTC homes in designated region
Manage the operating capital budgets for the assigned region, review operational performance and ensure quality targets are met in assigned region
Leverage data and analytics resources to develop new insights into the business and drive improvement initiatives
Support home leadership teams to review and address operational and quality issues with residents, families, and other key stakeholders

People Leadership and Team Development

Offer consistent and meaningful leadership to the LTC home leaders in assigned region, with clear performance expectations and targets, establishing and ensuring accountability, providing regular coaching and feedback and opportunities for career development and progression
Identify skills and/or knowledge gaps within team, including succession planning for key roles
Implement engagement and retention strategies that will empower team members to deliver their best work
Model critical thinking skills, problemsolving behaviours, advocacy and a "can do" mentality to achieve a highperformance team environment

Clinical Care, Service and Resident/Family Experience

In collaboration with Operational Quality and Corporate Quality & Risk, participate in resident safety incident reviews and Quality of Care reviews, including identification of contributing factors and implementation of improvement initiatives that address systems and process gaps
Ensure homes comply with Extendicare and government policies and regulatory standards, including but
In partnership with Corporate Quality & Risk and Operational Quality & Resident Experience, oversee the proactive identification of enterprise risks and support the implementation of mitigation plans in alignment the organization's enterprise risk framework
Through participation in the organization's resident and family satisfaction program, ensure unrelenting focus on continuous improvements in resident and family experience resulting in a consistent experience across homes in assigned region
Focus, motivate and inspire the workforce to create and maintain a great consistent resident and family experience

QUALIFICATIONS AND EXPERIENCE

Bachelor's degree in related field; Master's degree in Business Administration or Healthcare Administration preferred
Minimum 7 years progressive leadership experience in the healthcare sector
Experience in unionized environment preferred
Expertise in clinical operations in LTC, acute care or community care preferred
Knowledge of health care quality and risk management practices with a demonstrated commitment to continuous quality improvement
Proven analytical mindset and ability to use metrics/dashboards to guide and monitor progress
Ability to work independently in a fastpaced environment and ability to recognize and respond to changing industry trends and priorities
Collaborative style with ability to work with all levels of an organization and across divisions
Humility and selfawareness

LEADERSHIP PRINCPLES

Exercises Sound Judgment: Applies judgment and makes sound decisions based on broad general management experience
Drives Performance: Drives performance beyond minimum standards to ensure quality of customer experience
Develops Teams: Develops strong teams through talent identification, coaching and providing development opportunities
Communicates Effectively: Communicates effectively and frequently with team members to improve engagement
Aligns Goals: Aligns goals and initiatives to organizational strategy
Drives Continuous Improvement: Identifies opportunities to improve processes and takes on new initiatives and challenges
Leverages Data: Leverages data and metrics to make objective, informed business decisions
Collaborates: Collaborates and builds crossfunctional relationships

What Extendicare has to offer:
At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you ca