Chat Service Representative - Regina, Canada - Safe Harbour Society

Safe Harbour Society

Verified Company

Regina, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are currently searching for a Chat Service Representative.

The Chat Service Representative will be responsible for providing a variety of customer support-related duties for the company and our clients.

This person will interact daily with visitors on our clients' websites (via Live Chat software) and will be expected to provide exceptional customer support in real-time.

They should be capable of handling multiple incoming requests for information.

This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.

Responsibilities:

Answers incoming customer live chats regarding website navigation issues, service questions,and general client concerns
Evaluate customer interactions and elevate issues to Live Chat Manager when appropriate
Create relationships with new customers to better understand and achieve their needs
Respond to the customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
Promotes interest in client products and services
Consistently achieves established standards of the position
Continually portray and project a positive and professional image
Provide administrative support to the customer service team
May assist with overflow work and other duties as needed

Requirements:

What you need for this role:

Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
Keyboarding and internet experience needed
Strong communication and interpersonal skills

- including written and verbal