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- Assess the materiality of risks
- Establish appropriate mitigating controls relative to the inherent operational risk and assessing the design and efficiency of these controls
- Coordinate and report on operational risk profile and ensuring adherence to established operational risk appetite and tolerance
- Report on the residual operational risk, which is not mitigated by controls including, operational risk events, control deficiencies, personnel, and process inadequacies.
- Evaluate current risks and identify emerging risks facing the business unit, and ensure that controls are accurately focused
- Coordinate and facilitate periodic Risk Control Assessments of Insurance operating areas
- Respond to Key Risk Audit findings and assist in the development of remediation plans
- Drive the continuous improvement of the Insurance risk management framework, methodology, tools, and reporting
- Identify and assess the inherent operational risk within our Product Management, Pricing, Distribution, Marketing, Reinsurance, and Finance/Actuarial areas, while coordinating the efforts of other functional risk managers who support the business group
- Ensure strong coordination and communication with Audit Services, Functional areas and country Compliance team and other areas as applicable
- Ensure timely and accurate customer concern of material issues and non-compliant activities through the proper leadership channels
- Gather intelligence from Insurance business leaders and team members to update and improve the unit's quarterly Risk Register
- Manage the business unit operational incident and loss reporting program. Work closely with all Insurance functional areas to ensure/coordinate disclosure and facilitate formal reporting to internal and external audiences.
- Collaborate with country Risk Management team to identify and share standard methodologies with respect to risk management and controls
- Maintaining responsiveness to global Risk Management and Audit Services teams is essential for ensuring compliance with requirements and standards.
- Promote a strong risk management culture throughout the John Hancock Insurance unit.
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.
- 5 to 7 years of experience in technology audit, SOX IT audit, or technology RCSA
- Proficient in reviewing processes, identifying risks, and mapping controls to mitigate those risks
- Skilled in documenting end-to-end processes to serve as a reference for team members
- Experience in cybersecurity, network security, IAM, or cloud security solutions, endpoints, Azure technologies, SIEM/SOAR
- Strong understanding of controls, audit, and risk management, with excellent analytical and problem-solving skills
- Bachelor's degree related to information systems, computer science, or information system auditing
- Professional certification(s) related to audit or information risk management such as CISA, CISSP, CISM, GIAC, CRISC preferred
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
- Values-first culture
We lead with our Values every day and bring them to life together. - Boundless opportunity
We create opportunities to learn and grow at every stage of your career. - Continuous innovation
We invite you to help redefine the future of financial services. - Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives. - Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.
Director, IT Controls Assurance - Waterloo, Canada - Manulife and John Hancock
Description
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.Working Arrangement
Hybrid
Job Description
The opportunity
This position plays a key role in the daily execution and monitoring of our operational risk framework, Controls Assurance & Information Security.
You will work and collaborate with the leadership team to ensure adherence to the company's risk management requirements and related policies.
You will Partner with ETS and segments to establish and assess mitigating controls for operational risk, monitor and report on operational risk profile and adherence to risk appetite, and report on residual operational risk and related deficiencies.
Responsibilities:
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
Waterloo, Ontario
Salary range is expected to be between
$98,400.00 CAD - $177,120.00 CAD
If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.