Quality Service Analyst - Terrace, Canada - Community Living BC

Community Living BC

Verified Company

Terrace, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_We are proud to be selected as one of B.C.'s Top Employers once again_

If you are looking for an opportunity to contribute your experience, knowledge and passion in a meaningful way, CLBC is the place for you

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families.

CLBC staff strive to advance the vision of _Communities of belonging, lives with connection_.

The Role

As a Quality Service Analyst at CLBC, you are responsible for representing CLBC as the primary point of contact for service providers.

Accountabilities include

Identifying opportunities for agency service reorganization and assisting with the implementation
Ensuring that individuals and their families receive information about individual resource allocation decisions
Negotiating contract costing details and advising on requirements for corrective action in contracted service delivery
Consulting with Facilitators about support requests and needs, service availability and resource suitability for the individuals we serve to assess a variety of issues
Working with the Facilitator in assisting individuals and their families who are experiencing a crisis
Recruiting and developing new service relationships
Providing information to assist in the investigation of licensed residential resources
Ensuring service collaboration and developing costsharing agreements

Key duties include

Developing service contracts or agreements and negotiating the costing details and quantities
Liaising with key staff regarding current funding limitations or delays and participating as a team member in local budget management
Conducting onsite reviews (homes, staffed residential facilities, programs, etc.) and investigating competency issues
Reviewing financial reports to ensure delivery of agreedupon services for approved funding supports

Qualifications

Experience working in the social services sector in areas such as resource development or contract management
An equivalent combination of relevant education/experience may be considered

Possession of a Class 5 driver's license and a clean driver's abstract are required. Use of own vehicle on expenses.

Benefits You will receive a comprehensive benefits package.

Employerpaid extended health and dental plan
A BC Public Service Pension plan with employer contributions
Generous vacation plus additional personal days

Paid maternity/parental/adoption leave

Life insurance, paid sick days, and, if needed, longterm disability
Wellness supports, including an Employee and Family Assistance Program
Professional development funds and resources to encourage continuous learning and skill development
Access to government discounts to travel, cell phones, and more

Hybrid work Combines on-site office work with flexibility to work from home within BC after passing a 6 month probationary period.

Travel Occasional local travel will be required for this role

Additional Info**Term/Status: Regular, Full-time

Classification/Salary:
Social Program Officer (Growth to R24) / Position starts at $59,288 to $66,557 annually

_ The health and safety of our team and communities is paramount to CLBC. Accordingly, we require anyone joining our team to provide proof of full COVID-19 vaccination._
**Closing date: May 2, 2023