Quality Customer Service Representative - Calgary, AB, Canada - Floform

Description

Required immediately, our Local Calgary Branch is seeking a Full-Time Customer Service Representative to join the team

With 16 branches and five manufacturing facilities located in the Pacific Northwest and Western Canada, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year.

Established in 1961, FLOFORM is proud to be one of the Best Managed Companies in North America.
High School Diploma with 1-2 years customer service experience
Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
Assists customers in person, by email or on the telephone
Processes orders and accepts payment from customers made over the telephone or in person
Inputs orders/quotes into the computer system and confirms availability of product
escalates complaints to supervisor as required.
Maintains customer service records
Handles quality and service issues to develop/maintain customer loyalty
Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
Medical and dental benefits

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: "To consistently provide our customers the best countertop purchasing experience available.

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To learn more about us we encourage all applicants to visit our website at
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