- Sell lift tickets, passes, and any other resort products
- Answer guest inquiries and potential complaints in a professional manner
- Assist guests with ticket/pass issues
- Complete daily cash outs
- Monitor RFID scanners at the base of the gondola
- Work outdoors for periods of time in varying weather conditions
- Be able to provide the guest with general resort and town information
- Assist other departments when requested
- General cleaning duties
- Other duties as required
- Experience in the ski/summer resort industry or a guest relations type atmosphere is an asset
- Ability to communicate
- Customer service skills
- Sales skills
- Cash handling experience
- Basic computer skills
- Conflict resolution
- Team player
- Passionate about life in mountains
- Mature, enthusiastic, and guest service oriented
- English as a first language, second language an asset
- Job Family Front Desk & Guest Service
- Pay Type Hourly
- Min Hiring Rate $20.00
- Max Hiring Rate $20.50
- Job Start Date Saturday, June 1, 2024
Rmr - Summer Seasonal - Front Desk & Guest Services Agent - Revelstoke, Canada - Revelstoke Mountain Resort
Found in: beBee S2 CA - 1 month ago
Description
RMR - Summer Seasonal - Front Desk & Guest Services Agent Revelstoke Mountain Resort, 2950 Camozzi Road, Revelstoke, British Columbia, Canada Req #1088 Wednesday, March 13, 2024 Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada's fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
Guest Services Agent
About Us
Revelstoke Mountain Resort (RMR) is a division of Canada's largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for big mountain riding, legendary powder and an authentic Canadian resort town.
Job Summary
A Guest Services Agent has several indoor and outdoor duties. Continually strives to provide our guests with the ultimate RMR experience. You are expected to retain knowledge of our point of sales program, the products we offer, the conditions of the ski runs and details of our services. In addition, you are expected be attentive to guests when scanning their lift pass to avoid fraudulent pass uses, and most importantly work to ensure our guests are set up for a successful day on the mountain.
Essential Job Functions
Required Qualifications and Abilities
Compensation and Benefits
• Free Season pass
• Discounted lift tickets for friends and family
• Discounts at the resort's restaurants, retail, rental, repairs outlets including pro deals.
• Free or discounted lift tickets at many other resorts
• Discounts at Sutton and Sandman hotels (employee and friends/family)
• Additional Northland Properties discounts via a Perks program with other vendors
Disclaimer
The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at Other details