Assistant Service Manager - St. John's, Canada - Capital Subaru

Description

Build relationships and maintain customer rapport by using effective communication to promptly answer questions and addressing concerns.

• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Provides the highest levels of customer service, both internally and externally, with the goal of continuously improving the customer experience and retention.
• Maintain accurate records and document all customer service activities and discussions.
• Communicate proficiently with customers, staff, and management to report any problems or delays regarding service and/or parts deliveries.
• Keep management aware of situations that might need management intervention or that might adversely affect the business reputation, profitability or customer satisfaction.
• Create effective customer service procedures, policies, and standards.
• Other duties as assigned and as may be amended from time to time to meet company objectives.

Requirements:

• High School Diploma or equivalent
• Minimum 3+ years automotive service experience
• Service advisor and/or Service Management experience considered an asset
• Experience with CDK Dealer Management system and the Microsoft Office Suite is an asset
• Basic technological and mechanical knowledge of how a vehicle operates is an asset
• Excellent communication and problemsolving skills with a positive, professional attitude
• Proven leadership skills and being able to manage a team while leading by example
• Ability to provide and demonstrate a client first experience while motivating the department
• Must be highly organized with the ability to multitask and work in a demanding environment
• Selfmotivated and have excellent time management skills
• Excellent attendance is a must and consistently arrives to work on time

Pay/Benefits

• Group Insurance Benefits (Health/Dental/Vision/Life/Disability)
• Employee Assistance Program
• Groupwide company discounts
• Pay is salary + commission and based on experience

We are passionate about what we do and look for individuals with their own passion, curiosity and genuine helpfulness to join us


Job Types:
Full-time, Permanent


Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location:
One location