Account Supervisor - Toronto, Canada - Media One Creative Inc.

Description

Job Title: Account Supervisor

Overview:

As an Account Supervisor, you will play a pivotal role in maintaining strong client relationships, overseeing account management strategies, and ensuring the successful execution of projects. This position requires a blend of strategic thinking, leadership skills, and a deep understanding of client needs and industry trends. You will collaborate closely with internal teams to deliver exceptional service and drive growth for both the client and the agency.

Responsibilities:

• Build strong, long-lasting relationships with clients, acting as a trusted advisor
• Develop and implement strategic account plans to achieve revenue targets and growth objectives
• Collaborate with internal teams to ensure timely and successful delivery of solutions according to client needs
• Identify opportunities for upselling and cross-selling additional products or services
• Resolve client issues and concerns in a timely and effective manner
• Stay informed about industry trends and competitors to provide insights and recommendations to clients
• Client Relationship Management:
• Serve as the primary point of contact for assigned clients, fostering strong relationships built on trust and communication.
• Understand clients' business objectives, challenges, and opportunities to provide strategic guidance and solutions.
• Conduct regular meetings and check-ins to assess client satisfaction, gather feedback, and identify areas for improvement.
• Account Strategy and Planning:
• Develop comprehensive account plans aligned with clients' goals and objectives.
• Lead strategic discussions, offering insights and recommendations to drive client success.
• Collaborate with cross-functional teams to develop integrated marketing strategies tailored to client needs.
• Project Management:
• Oversee the execution of client projects from initiation to completion, ensuring they are delivered on time, within budget, and according to specifications.
• Coordinate with internal teams (creative, digital, media, etc.) to allocate resources, set priorities, and meet deadlines.
• Monitor project performance and KPIs, proactively addressing any issues or risks that may arise.
• Team Collaboration:
• As a growing agency, there are currently no direct reports to this role.
• Financial Management:
• Manage account budgets, ensuring profitability and adherence to financial targets.
• Monitor billing and invoicing processes, resolving any discrepancies or issues as needed.
• Identify opportunities for organic growth and upselling additional services to clients.

Qualifications:

• Bachelor's degree in Marketing, Advertising, Business Administration, or related field.
• 4+ years of experience in account management or client services, preferably in an agency environment.
• Strong understanding of marketing principles, including digital and traditional channels.
• Excellent communication and presentation skills, with the ability to articulate ideas clearly and persuasively.
• Proven track record of building and maintaining client relationships.
• Exceptional organizational and time management abilities, with a keen attention to detail.
• Leadership qualities with the ability to inspire and motivate team members.
• Proficiency in project management tools and software (e.g., Asana, Trello, Basecamp).
• Familiarity with CRM platforms and analytics tools is a plus.

Salary Range: $75-80K