Customer Service Representative - Mississauga, Canada - Overhead Door Corporation

Overhead Door Corporation

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Role and Responsibilities- Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).- Ability to use hand tools and assist or complete modifications to products i.e. glazing, section width changes, insulating, etc. and fork truck operation.- Respond to customer requests for information concerning order tracking, order expediting and product availability.- Perform order entry at both sales invoicing level and request for products from supply plants.- Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.- Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.- Process all necessary paperwork for the daily operation of the sales center as required.- Delivery responsibilities as required. Including driver qualified (valid license).- Assist in unloading and loading vendor and customer vehicles.- Monitor completion of daily customer LTL shipment including UPS.- Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.- Other duties as assigned.

Role and Responsibilities- Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).- Ability to use hand tools and assist or complete modifications to products i.e. glazing, section width changes, insulating, etc. and fork truck operation.- Respond to customer requests for information concerning order tracking, order expediting and product availability.- Perform order entry at both sales invoicing level and request for products from supply plants.- Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.- Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.- Process all necessary paperwork for the daily operation of the sales center as required.- Delivery responsibilities as required. Including driver qualified (valid license).- Assist in unloading and loading vendor and customer vehicles.- Monitor completion of daily customer LTL shipment including UPS.- Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.- Other duties as assigned.

Qualifications- 1-3 years Customer Service experience, door industry preferred.- Attention to detail and problem solving.- Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.- Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc.- Basic math skills required.- Willingness to learn product and processes.

Education- High School Diploma or GED

Physical / Work Environment Requirements- Ability to stand for long periods of time in a non-climate controlled environment.- Ability to lift up to 50 pounds.

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