- Répondre aux appels et courriels des clients avec professionnalisme et empathie
- Gérer les renouvellements, les mises à jour de dossiers et les demandes courantes
- Offrir un accompagnement clair, rapide et personnalisé à chaque client
- Identifier les opportunités d'amélioration de couverture et proposer des solutions adaptées
- Assurer un suivi rigoureux pour que rien ne tombe entre les craques
- Collaborer avec l'équipe interne pour offrir une expérience fluide et efficace
- Être la personne-ressource pour nos clients : anticiper leurs besoins, réagir aux urgences et contribuer à leur tranquillité d'esprit
- Pas juste renouveler : comprendre les besoins réels, remettre en question ce qui est en place, trouver mieux quand c'est possible
- Reconnaître une opportunité et la transformer en relation durable — avec professionnalisme, mais sans script préfabriqué
- Analyse, recommandations, suivis, ajustements. Tu es aux commandes de l'expérience client
- Permis de courtier en assurance de dommages valide au Québec
- 2 ans d'expérience minimum en assurance des particuliers et/ou entreprises
- À l'aise avec les outils de gestion (et capable de t'adapter rapidement)
- Une approche client proactive, humaine, professionnelle
- Présence en personne au bureau — pour favoriser l'échange, le travail d'équipe et la culture K2D
- Salaire compétitif (salaire de base + commission) selon ton expérience et ton niveau d'autonomie
- Ambiance de travail saine et axée sur la collaboration
- Accès direct aux décideurs — pas de bureaucratie inutile
- Du coaching personnalisé pour évoluer à ton rythme (ou accélérer si t'as la drive)
- Heures d'arrivée et de départ flexibles
- Programmes de Bien-être
- Stationnement sur place
- Tenue Décontractée
- Diploma / Degree: AEC in Damage Insurance
- Certification and Professional Titles: Personal-Lines Damage Insurance – Agent or Broker (AMF)
- Years of Experience: 2 to 5 Years
- Language(s) French: Intermediate
- English: Beginner
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Courtier(ère) au service à la clientèle - Quebec - Coalition Assurance
Description
Deadline: May 19, 2026 Position: Damage Insurance Broker Region: Quebec City
Description
Tu détestes la routine ? Nous aussi.
Emplacement: Québec, Qc
Statut: Temps plein
Secteurs: Particuliers et/ou entreprises
Qui sommes-nous ? Chez K2D Assurances, on ne fait pas les choses à moitié — ni pour nos clients, ni pour notre équipe.
On est un cabinet indépendant qui croit que le rôle d'un courtier va bien au-delà de remplir des formulaires. On conseille, on défend, on accompagne. Et on cherche quelqu'un qui partage cette vision du métier.
Responsibilities
Qualifications
Benefits
Location
Lieu du poste : En présentiel
Education & Credentials
Experience & Language
Intéressé(e) ? Envoie-nous ton CV ou écris-nous pour nous dire pourquoi tu veux faire partie de K2D Assurances.
#J-18808-Ljbffr
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