Senior Director, Community and Support Services - Eastern Ontario - Ongwanada

Description

POSITION: Senior Director, Community and Support Services

LOCATION: 191 Portsmouth Ave, Kingston, ON K7M 8A6

REPORTS TO: CEO, Ongwanada

The Opportunity

Ongwanada is seeking a strategic, values‑driven Senior Director, Community & Support Services to provide executive leadership across our Supportive Living, Complex Services, and Community Program portfolios. This role plays a pivotal part in shaping organizational culture, strengthening person‑centred practices, and ensuring high‑quality, compliant service delivery for individuals and families across Eastern Ontario.

The Senior Director leads a large multidisciplinary workforce (5–6 direct reports; 300+ indirect staff), oversees program operations and budgets, ensures compliance with legislative and accreditation standards, and builds strong relationships with funders, partners, and community stakeholders.

Responsibilities

Strategic & Operational Leadership

• Provide executive oversight for supportive living, complex services, and community programs.
• Lead annual operational planning and contribute to corporate strategic planning.
• Ensure person‑centred service delivery and adherence to individualized support plans.
• Oversee staffing, workforce planning, and resource allocation across program areas.

Financial Management

• Develop and manage program and individualized budgets.
• Authorize expenditures within delegated authority and ensure financial accountability.
• Monitor variances and provide accurate, timely reporting.

Compliance, Quality & Risk

• Ensure programs meet or exceed Quality Assurance Measures, accreditation standards, and legislative requirements.
• Lead program evaluation, quality improvement, and compliance monitoring.
• Identify risks, analyze system trends, and develop mitigation strategies.

Change Management & System Navigation

• Lead change initiatives and support teams through transitions.
• Monitor sector developments and assess their impact on Ongwanada.
• Collaborate with internal and external partners to support smooth implementation of new processes or programs.

Leadership & People Development

• Provide coaching, mentorship, and performance oversight to management teams.
• Foster a culture of transparency, accountability, and continuous learning.
• Recruit, orient, and support the development of team members.

About You

You are an experienced senior leader with a deep commitment to person‑centred support, community inclusion, and high‑quality service delivery. You excel at guiding teams through change, building collaborative relationships, and navigating complex service systems. You bring strategic insight, operational discipline, and a leadership style grounded in empathy, clarity, and accountability.

Qualifications

• University degree in Human Services, Behavioural Sciences, Social Work, or related field (Master's preferred).
• Advanced education or certification in developmental disabilities, mental health, autism, or addictions.
• 6–8 years of progressive leadership experience in developmental services, human services, non‑profit, or broader public sector.
• Experience leading in a unionized environment (preferred).
• Strong knowledge of developmental services, relevant legislation, and quality standards.
• Demonstrated financial management and budgeting experience.
• Exceptional communication, relationship‑building, conflict resolution, and strategic planning skills.
• Ability to lead large teams with a collaborative, coaching‑oriented approach.

Recruitment Transparency

Ongwanada and its executive search partner, Oxenham Consultants Inc., do not use artificial intelligence or automated decision‑making tools to screen or assess applicants. All applications are reviewed by human hiring teams at both Oxenham Consultants Inc. and Ongwanada.

Compensation

Salary range for this position: $120,000 – $160,000; commensurate with experience

A comprehensive benefits package is also included.

How To Apply

This search is being conducted in partnership with Oxenham Consultants Inc.*, who will manage all applications and candidate communication on behalf of Ongwanada to ensure a transparent and well‑coordinated hiring process.

Please apply by February 15, 2026 by submitting your resume, a letter of interest captioned CV-ONGOX-INT01 and salary history/expectations to:

About Oxenham Consultants Inc

Oxenham Consultants Inc is a global executive search/recruitment and talent management firm head‑officed in Toronto. We work with companies and candidates across diverse industries in local and global markets in private, public and not‑for‑profit sectors to provide one‑of‑a‑kind talent solutions under our integrated Total Talent Stewardship program, comprising: Talent Acquisition, Talent Retention, Talent Analytics and Employer Branding. Our track record over the last 26 years has been to help companies build sustainable results leveraging their most valuable asset – their people.

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