Cashier/customer Service - Oakville, Canada - Pioneer Family Pools & Spas

Description

• Support a strong commitment to superior and genuine customer service by exerting compassion, knowledge and empathy to all customers and associates. Drive sales through engaging both customers and associates with accurate and practical product knowledge.
• Deliver a positive, friendly and pleasant experience with the goal of always exceeding our customers' expectations.
• Your behavior at work should be ethical, positive, encouraging, helpful, dedicated, efficient and respectful at all times.
• You are required to dress according to Pioneer Family Pools uniform policy.
• Maintain a clean and organized work environment free of clutter at all times
• Perform miscellaneous cleaning in the store
• Provide courteous and friendly service to all customers, escorting those who require further assistance to the appropriate sales associate or manager
• Assist all customers on the retail floor, and answer any questions that are within your training, knowledge, and expertise. If you can't answer their question, notify them you will find someone who can better assist.
• Ensure float is the correct amount at the beginning of your shift and complete accurate float count and end of day paperwork responsibilities. All end of day results should be reviewed with the Retail Manager or Assistant Manager at the end of each day.
• Check out customers' orders in an accurate and efficient manner using the correct scan or processing method
• Excessive Cash Payments (+$500) must be reviewed by Retail Manager or Assistant Manager and immediately stored in the safe.
• Perform cashiercustomer transactions accurately in order to maximize customer satisfaction and minimize losses by handling all monetary transactions according to Pioneer Family Pools' policies and procedures
• Maintain security and minimize losses through awareness of pricing errors, coupons, promotions, and other interactions. Be informed and execute promotions accurately and consistently.
• Properly bag customer's orders. Watch for torn bags, leaking items, broken products, heavy bags and assist where necessary to provide an easy and efficient carry out.
• Help price, stock, and face merchandise on the sales floor and retail shelves daily, or as required by current stock levels or manager request
• Stock and maintain all register supplies each morning and throughout the day as needed
• Restock returns (if saleable); *See Internal Training Guide for Cashier's for details.
• Retrieve shopping carts throughout the day
• Responsible for accurate till counts and deposits, End of day reports, copies of receipts,
• Thank all customers for visiting the store upon them leaving
• Log and Schedule hours, vacation request and time off with Retail Manager or Assistant Retail Manager
• Other duties as assigned

• Monday to Friday
• Weekends as needed

• 8 hour shift
• Day shift

• Oakville, ON: reliably commute or plan to relocate before starting work (required)

• Customer service: 1 year (preferred)