Customer Service Representative - Winnipeg, Canada - KPI Connect Ltd.
2 weeks ago
Description
TITLE:
ABC Supply
Customer Service Representative**
LOCATION: Arthur Street, Winnipeg, MB**
DATE AVAILABLE:As soon as possible**
CAMPAIGN HOURS:Monday - Friday 8:00am - 7:00pm CST (As Needed)**
JOB DESCRIPTION:Customer Service Representatives on ABC Supply will conduct Customer Satisfaction Surveys on behalf of ABC Supply to their business customers across the United States
Responsibilities will also include:
taking Inbound calls for ABC Supply Customer Satisfaction Hotline, Delta Airlines and various other Inbound Programs providing information, answering questions and doing referrals.
After a month of training onsite, employees have the option to work from home if desired.
REQUIRED SKILLS/EXPERIENCE:
- Minimum 2 years Customer Service Experience
- High School Diploma or Equivalent
- Strong written and verbal communication in English
- Clear and precise enunciation and pronunciation
- Active listening skills
- Excellent call quality
- Excellent spelling and grammar skills
- Proficient internet usage
- Excellent computer skills 35 wpm with 90% accuracy
- Demonstrates the ability to "talk and type"
- Excellent attendance record is mandatory
- Good retention skills/very detail oriented
- Accepts constructive feedback and implements recommended changes
- Reliable, Easily Trained and Self Motivated
- Team Player and able to work in a fast paced environment
Job Type:
Part-time
Salary:
From $15.30 per hour
Expected hours:
per week
Benefits:
- Work from home
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Retention bonus
Education:
- Secondary School (preferred)
Experience:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Ability to Commute:
- Winnipeg, MB R3B 1G7 (required)
Work Location:
In person
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