Library Client Services Associate - Prince Albert, Canada - Saskatchewan Polytechnic

Saskatchewan Polytechnic

Verified Company

Prince Albert, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Competition Number

P13976
Posting Title
Library Client Services Associate (Part-Time) Prince Albert Campus
Classification
Band 2
Location
Saskatchewan Polytechnic Prince Albert Campus
Other Location(s)

Building

Date Posted

- $18.97 to $22.76 per hour
Temporary Market Stipend

Incumbent

Total Assigned days (AC) / Total Hours per biweekly pay

Mondays and Wednesdays, 5:00 9:00 p.m., and Sundays, 1:00 6:00 p.m. There are no hours during the Christmas break. 13 hours per week
Posting Status

Open

Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech's strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.

Job Duties/Qualifications, Skills and Abilities(QSA):

Job Duties
Job Duties
1. Greet and welcome everyone to the library
Provide proactive client-focused service by anticipating client needs and by ensuring the highest standards of client service are met to create a welcoming environment
Maintains client relationships by responding to basic library reference help and documenting action
Proactively prepares for customer inquiries by studying products, services and customer service processes
Assists clients in signing materials in and out
Show clients how to use technology throughout the library
Assists with events and tours under the direction of a supervisor according to established standardized event/program guidelines
Shelving, sorting, and processing materials
Maintaining attractive, welcoming, and inviting library spaces (I.e., tidying and cleaning)
Refer students to library resources to meet their needs
Provide technical assistance with library equipment and technology
Take payments for library fine and fees
Provide assistance with tracking and updating library usage data
Assist with client's lab/study room bookings
Handling cash.
Provide basic clerical support- QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE
Specific Accountabilities

Duties

Required Qualifications, Skills and Abilities (QSA)

1. Minimum six (6) months experience in a customer service environment
Grade 12 with supplementary training or experience in technology
Basic knowledge of Microsoft Office
Basic Internet
Basic working knowledge of computers and related office equipment
Effective oral communication skills including basic telephone and customer service experience
Effective time management and organizational skills
Knowledge of automated system software (client databases, inventory etc.)
Handling cash and use of a digital cash register
Ability to work alone
Attention to detail**Desired QSA