Account Delivery Manager - Mississauga, Canada - Diebold Nixdorf

Diebold Nixdorf
Diebold Nixdorf
Verified Company
Mississauga, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

Position Overview:


The Account Delivery Manager/ Banking builds and maintains positive working relationships with an assigned group of customers, ensuring efficient contract processing, invoicing, payment processing and service delivery.

Coordinates response to installation-related issue evaluation and resolution. Monitors Account Delivery Management by analyzing sales and performance data. Engages with customers, in person or remotely, and represents the company in retention situations.

Coordinates appropriate and effective engagement between customers and company service providers and ensures ongoing and high levels of customer satisfaction.


Key Responsibilities:


  • Responsible for customer account management in mediumsized business markets.
  • May support more senior Account Delivery Management Consultant with management of large accounts.
  • Develops customer relationships as a trusted advisor, providing business and product expertise and exceptional customer support.
  • Informs customers of various DN products, features and optimizations.
  • Solicits customer feedback and works internally with product, sales and marketing to ensure understanding of customer needs and priorities.
  • Identifies areas for improvement with internal teams to ensure customers have access to required product experts and resources.
  • Utilize performance and analytics tools to identify performance issues and create remedy plans for the customer.
  • Present monthly/quarterly business review to the customer and internal stakeholders.
  • Proactively meets with customers to review DN's actual versus anticipated service levels.
  • Addresses issues and ensures goforward compliance with agreedupon standards and expectations.
  • Develops ongoing business relationships with key customer technical and managerial stakeholders.
  • Impacts overall team effectiveness.
  • May provide informal support to less experienced team members.

Required Qualifications:


  • University degree and 4+ years' relevant experience OR equivalent combination of education and experience.
  • Customer Focus
  • Contract Management Skills
  • Analytic and reporting skills.
  • Intermediate Excel and PowerPoint skills.
  • Ability to manage multiple concurrent objectives, projects or activities, making effective judgments as to prioritizing and time allocations.
  • Knowledge and ability to utilize tools, techniques and processes for gathering and reporting data.
  • Ability to explore customers' underlying issues and needs that suggest broader solutions

Requisition Employer Description:


  • Why should you join Diebold Nixdorf?_
  • Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability._
  • Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status._
Areas of InterestField Service Technicians

Experience LevelMid-Senior Level Associate

CountryCanada

Primary LocationMississauga, Ontario, CanadaRemote, Canada

Remote - Work from HomeYes
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