Customer Service Representative - Ottawa, Canada - Fix Network

Fix Network

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Fix Auto Kanata is looking for a Customer Service Representative:
As a
Customer Service Representative, you will act as brand ambassador and provide positive brand experience to all customers. The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career

A day in the life of a Customer Service Representative at Fix Auto:

Review client's vehicles for related and not related damages.
Complete Walk-Around form and identify not related damages.
Take photos of all damages, not related damages, and general condition.
Communicate to client's, on what to expect through the repair process.
Provide service to customers by reviewing the services offered and crosssell different programs by explaining the advantage of our multiple service offerings.
Create and follow up on appointments.
Prepare Intake and Delivery paperwork.
Effectively manage front office operations to ensure efficient organization and support of the sales function.
Collaborate with production manager and sales manager to ensure vehicles are on track for timely and flawless delivery.
Communicate and interact with clients and insurance staff throughout the different technologies.
As required, assign the work order to technicians.
Set convenient appointments with the customers, based on the shop availability.
Inspect repair, complete paperwork and meet with customer when picking up vehicle to ensure customer satisfaction.
Take payments for deductibles, customer pay work, etc.

Requirements:

High school diploma or GED required
Able to effectively communicate both verbally and in writing
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

In addition to an excellent work-life balance, Fix Auto
offers a host benefits including:

Inclusive work environment:We encourage you to unlock your potential and contribute meaningfully to our success

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Learning & Development:Learning doesn't stop when you land a job, so we're committed to supporting you by investing in world-class training programs. You can take advantage of our virtual and in-person learning opportunities for your continuous evolution

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Health & Wellness programs:

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Medical insurance:For your family and for you

Why join Fix Auto ?**
Education: Required