Clk 12r - Prince George, Canada - BC Public Service

BC Public Service

Verified Company

Prince George, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Posting Title- CLK 12R - Customer Service Representative- Position Classification- Clerk R12- Union- GEU- Work Options- On-Site- Location- Prince George, BC V2N4P7 CA (Primary)- Salary Range- $52, $59,607.

79 annually- Close Date- 5/25/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Citizens' Services- Ministry Branch / Division- Service Delivery/Service BC- Job Summary
A multi-faceted role in a quality service environment

If you're looking for an exciting role in a dynamic, public service environment, this could be just the position you're after.

As a Customer Service Representative with Service BC in Prince George, you will be the front-line contact in the delivery of a diverse range of clerical and administrative services.

Your strong service orientation and ability to multi-task skills are important in this role. We are seeking a confident individual able to perform duties with a high degree of initiative, flexibility and efficiency. In this position, you will provide over-the-counter, telephone and correspondence services to respond to public enquiries.

This role calls for an analytical thinker with a keen attention to detail and experience handling financial transactions, as another component of this position is receiving payments from the public.

You are also required to proficiently use many computer programs delivering service to the public. You enjoy meeting the public's needs in a service-oriented environment.

You are a positive team member, establishing and maintaining effective working relationships that enable you to complete work, provide quality services and share information.

If you are interested in working in a rewarding and dynamic environment, this is the job for you.

Job Requirements:

Minimum grade 12 graduation required, or equivalent (GED)
Experience providing customer/client service experience.
Experience with conflict management and dealing with emotionally charged individuals or groups.
Clerical/admin experience, education and/or relevant training.

Preference may be given to applicants with the following:

Diploma or Certification or higher in human resources management, business administration, financial management or other related field from a recognized institution
6 months or more of experience in any of the above requirements
Completed a training program focused on customer service/service excellence.
Clerical and Administrative office experience in a public service (Municipal, Provincial, Federal) environment.
Experience in handling financial transactions (e.g., payment processing, cash handling) from the public
Experience using databases to enter, update, search, retrieve, or extract information ensuring data integrity and accuracy.

About this Position:

This position has full time on-site requirements.
An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens' Services

Working for the BC Public Service:

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens.

Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities.

For more information, please see What We Offer.

How to Apply:

Cover Letter:
NO - Please do not submit a cover letter as it will not be reviewed.

Questionnaire:
YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements.

Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience.

The questionnaire will take approximately 60 minutes to complete.

Additional Information:

A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

JOB CATEGORY
Administrative Services