Service Desk Analyst - Toronto, Canada - University of Toronto

University of Toronto

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date Posted:05/08/2024

Req ID: 37244

Faculty/Division:
UofT Scarborough

Department:

UTSC:
Info & Instructional Tech Services

Campus:
University of Toronto Scarborough (UTSC)

Position Number:

Description:

About us:

The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe.

Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities.

The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.

Information & Instructional Technology Services (IITS) provides the technological vision and leadership for the development and implementation of information systems, processes, and associated technology to support the University of Toronto Scarborough Campus' academic mission and administrative operation.

IITS works closely with faculty, staff, and student groups to provide timely, top-quality service and technological solutions across the University of Toronto Scarborough community.

Discover a campus filled with energy, culture and world changing ideas and facilities. A place where diversity fuels innovation.

Your opportunity:

IITS is a high-volume service delivery operation, processing over 15,000 incident, change, and

Your responsibilities will include:

Responding to enduser service requests
Listening actively to clients with concerns
Troubleshooting routine hardware/software issues
Updating and maintaining service activities documentation
Checking to ensure equipment is in working order
Responding to service requests in a timely fashion
Keeping wellinformed on current technologies, best practices and industry standards

Essential Qualifications:

College Diploma (2 years) in an IT or related program, or acceptable combination of equivalent experience.
Minimum two years in a heterogeneous Windows, Mac OS.
Demonstrated experience in installing, configuring, troubleshooting computers (PCs and MACs) and mobile devices, including setting up wireless access.
Knowledge of networks and network protocols such as SMTP, IMAP, POP3, DNS, DHCP, in support of resolving issues with device endpoints.
Must have solid troubleshooting and analytical skills.
Demonstrated interpersonal skills under pressure.

Assets (Nonessential):

Experience with ITSM ticketing software ServiceNow.
ITIL foundations level certification.
Familiarity with the University environment, governance, and policies.

To be successful in this role you will be:

Accountable
Communicator
Motivated selflearner
Problem solver
Procedural
Team player

Note:

A full job description is available upon request from the UTSC HR Office.

Closing Date: 05/17/2024, 11:59PM ET

Employee Group:

USW

Appointment Type:
Budget - Continuing

Schedule:
Full-Time

Pay Scale Group & Hiring Zone:

Job Category:
Information Technology (IT)

Recruiter:
Chalsey Sahota

**Lived Experience Statement