General Manager - Markham, Canada - ShipHero

ShipHero

Verified Company

Markham, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ShipHero Fulfillment Canada is a cloud-built platform entrusted by hundreds of ecommerce companies, large and small, helping manage inventory, and ship orders to customers.

Many of our customers sell on Shopify and/or Amazon.

We're driven to help our customers grow their businesses, by providing a platform that solves complex problems while engineered to be reliable and fast.

We are obsessed with building great technology that is beautiful and easy to use.

Our culture also reflects our ethos and belief that by bringing passionate, talented, and great people together - we can all do great things.

Position Overview
We are currently hiring an experienced
General Manager to join our team in our 240,000 sq. ft warehouse in Markham, ON. This position is responsible for providing effective leadership and support for all operational areas within the facility.

This position is a "hands-on" leadership role for a high velocity fulfillment operation with key departments being: Receiving and put-away, inventory management and control, same-day fulfillment of orders and returns management.

Duties and Responsibilities

Manages within the guidelines of company policies and procedures, best practices, and provincial employment standards, maintaining clear and open communication with leadership.
Establishes performance goals to ensure required levels of productivity, accuracy, quality, cost and organizational objectives are met.
Ensure that regular general meetings, team member events and engagement programs are in place and effectively implemented.
Builds positive employee relations and leads team member initiatives to create and promote an environment where team members are involved and committed to the success of the business through continuous improvement initiatives.
Ensures supervisors and staff members are welltrained and motivated to support requirements of customer contracts and the direction of the company.
Recognizes team member performance by providing regular individual and team feedback utilizing management reporting tools and observations.
Actively works on succession planning through selection, development and training of operations managers, supervisors, team leaders and support team members.
Ensures onboarding and training programs are in place to ensure all team members receive the necessary information and training to become quickly effective in their job.
Actively promotes open communications through individual, shift and team meetings to promote an informed and aligned work force.
Overall responsibility for operational excellence of all warehouse processes.
Oversees inventory procedures and systems accuracy to ensure all inventory KPIs are met.
Ensures facility maintenance contracts are in place and facilities are clean, well maintained and safe.
Ensures team member compliance with quality assurance standards required to maintain a foodsafe warehouse.
Seeks ways to collaborate with peers to compare best practices.
Collaborates effectively with cross functional leadership including; IT, Finance, Engineering, Project Management Team and Human Resources.
Resolves exceptions to operations and maintains contingency plans for operational interruptions such as; systems issues, transport issues, inventory concerns and labour.
Ensures operations have the required resources and are organized to maximize performance and customer service within preapproved budget.
Understands and manages impact of actions and interpersonal style when communicating with the customer.
Understands and has indepth knowledge of commercial contract and executes operational plan to achieve customer account commercial terms and conditions.
Provides reporting, analysis and improvement recommendations on achievement of key performance indicators.
Ensures operational budget are controlled and can effectively explain all variances.
Reviews, approves and exports weekly labor hours for payroll processing.
Works with their management team to develop and implement business plans to improve financial and service performance year over year.
Ensures that customer and company KPI reporting is done in a timely and effective manner to accurately and proactively measure the performance requirements for their sites.
Ensures managers, supervisors and team members comply with all regulations under the Occupational Health and Safety Act in their jurisdiction including; safety, violence and harassment laws.
Performs other related duties as assigned.

Qualifications and Skills

High school diploma or equivalent required; Associate's degree preferred.
Minimum five (5) years warehouse leadership experience, with (2) years managerial experience, preferably at an Ecommerce Fulfillment company
Experience in multifacility and/or multiclient environment preferred.
Previous experience with Warehouse Management Information System (WMS)

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