Support Coordinator - Kitchener, Canada - Extend-A-Family Waterloo Region

Extend-A-Family Waterloo Region

Verified Company

Kitchener, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

SUPPORT COORDINATOR - ADULT SERVICES

Extend-A-Family Waterloo Region

QUALIFICATIONS:

Undergraduate degree in human or social sciences or equivalent, with minimum 3 years related experience
Direct experience working with people who have developmental and physical disabilities and their families or other networks
Highly developed interpersonal and problem solving skills
Good supervision skills and experience
Excellent organizational and time management skills, oral and written communication skills
Verbal fluency in multiple languages as an asset
Verbal fluency in Arabic as an asset
Ability to multitask and to work well under pressure, both independently and as part of a team
Mental health experience and education as an asset
Knowledge of local community resources and services as an asset
Access to a reliable vehicle

HOURS AND PAY:

37.5 hours per week. Hybrid remote, two days per week inperson. Regular schedule flexible in discussion with supervisor.
Salary Band 7: Starting rate $26.41 to $28.01 per hour.
Benefits enrollment after 3 months of regular employment.

ROLE:

The Support Coordinator - Adult Services is responsible for supporting individuals living with developmental disabilities to utilize and navigate provincial Passport funding they receive.

Assisting in planning for supports, processing payments, and supervision of 1:1 Direct Support People. Support Coordinators often engage in problem solving unique solutions to meet the needs and goals of adults supported. Support Coordinators will also work with relevant community partners, referring to programs as needed and addressing barriers to accessibility.

RESPONSIBILITIES AND FUNCTIONS
Reporting to the Program Manager, ensures the provision of services offered by Extend-A-Family Waterloo Region to individuals with developmental and/or physical disabilities and their families:

Provide Support to Individuals and their Families:

Support individuals and families to identify their current support needs
Assist individuals and families in the development of a support plan using allocated or available funding
Assist individuals and families in monitoring both the available funding and the plan, facilitating adjustments as requested
Identify and introduce DSPs to individuals and families
Provide ongoing support to both DSPs and individuals/families to maintain a positive working relationship
Support individuals and families to access additional community supports and resources as requested
Liaising with and creating opportunities with other community organizations, services and businesses
Complete reports and updates for agency partners
Disseminate agency information as requested

Provide support to Direct Support People (DSPs):

Assist in the orientation of new DSPs to the organization
Identify individuals/families that may fit for the DSPs skill set and availability and facilitate introductions
Work with Recruitment Coordinator, as required, to access specific DSPs for contracts
Provide DSPs with specific individual and family orientation, expectations and resources
Complete regular checkins with DSPs
Assist DSPs in addressing issues and concerns related to their work
Facilitate development opportunities for DSPs as requested

Prepare Reports:

Completion of the following on a regular and timely basis:
DSP file updates including contact notes, incident reports, unusual incident or serious occurrence reports and copies of correspondence as appropriate

A complete file of the individual, including case notes
Caseload, match status and other statistical reports as required
Website content as requested
Special reports as requested

Attend Meetings:

Attend supervision meetings with the Program Manager as requested/required
Attend weekly meetings focused on team and organizational updating and development
Participate in internal/external committees with approval and direction of the organization

Special Assignments and Other Duties:

Undertake key activities and new ventures, in conjunction with or as assigned by the Director of Programs, Organizational Development Director and/or Executive Director.
Promote growth of an organizational culture that is both inclusive and antioppressive.
Participate in ongoing personal and professional development opportunities

Extend-A-Family is an equal opportunities employer. We are committed to ensuring people with disabilities have the same opportunity of access to employment. We invite discussion around accommodations to ensure a fair and equitable selection process for all.

Salary:
$26.41-$28.01 per hour

Expected hours: 37.5 per week

Benefits: