Application Support Analyst - Bedford, Canada - RBC - Royal Bank

Description

Job Summary

Job Description

What is the Opportunity?
The mandate of this role is to provide Front office application production support for Fixed Income application suite. This includes daily direct interface with traders, business, developers, external clients, infrastructure teams more. This role requires candidate to drive strategic initiatives related to process improvement, release automation, proactive monitoring automation and enforcing compliance across the applications to drive down incidents and bring efficiency in the operations.

What will you do?

• Candidate should be able to provide the leadership necessary to drive change and successfully execute organization's strategy.
• Candidate overall responsibilities include supporting applications & infrastructure, working with business users, change management, incident & problem management, audit and compliance reviews, EOD batch monitoring, tasks automation, BCP testing, infrastructure planning and implementation
• Candidate would be working with Senior Management, Front office business users, Traders, Quants, Risk Managers, Product Control etc. groups located in various geographic locations.
• Candidate would be proactively identifying operational risks/control deficiencies in the business, Review and comply with firm policies applicable to business activities.
• Liaise with internal development teams and external vendors to resolve support issues, find root cause, document the process/steps and implement steps to avoid the repeat of issue. Demonstrate strong leadership of team, quick coordination of resources to resolve IT production incidents, Ensure logging of support incidents, hold Problem Review Meetings (PRMs) and track action items to closure
• Provide regular updates and status to all stakeholders on open issues, Ensures systems delivered to production environments meet enterprise quality requirements. Facilitate rollout of software components in production
• Proactively prepare for planned maintenance over weekends, DR exercise and all major roll-outs, Provide subject matter experience and guidance to team members, Provide feedback to Senior Management to improve enterprise process improvements
• Escalate operational risk loss events, control deficiencies and risks that you identify to your line

What do you need to succeed?

Must have:

• Minimum 3+ years of experience as application support or production support
• Flexibility to work in rotation between 7 AM – 7 PM. As business needs arise on weekend/end of day support.
• Prior in-depth experience in implementing and supporting large-scale production systems, end of day monitoring, root cause analysis and problem-solving skill.
• Analyze existing systems and liaise with Business/Development team for system improvement.
• Knowledge of ITRS Geneos, Job Scheduler (CTRL-M), Windows OS

Nice to have:

• Experience with Capital Markets or Finance Industry
• Analyze existing systems and liaise with Business/Development team for system improvement.
• Knowledge of Murex, Commodities, Futures Trading activities (Trade Flow/STP, PnL valuation/break), Market Data Feeds and knowledge of applications such as Openlink, XTP systems is highly desirable.
• Knowledge of Windows PowerShell Programming, Programming in Python, Experience of supporting MQ, SOLACE, Oracle, and Microsoft SQL Server
• Understanding of ITIL processes
• Knowledge of Devops and Cloud technologies
• Prior experience of leading Global Support team with onsite – offshore experience
• Knowledge of Business Intelligence Reporting tools (Tableau etc.)

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies

#LI-Hybrid

#LI-POST

#TECHPJ

#

Job Skills

Application Troubleshooting, Automation Tools, Computer Operations, Control-M Workload Automation, Customer Service, Deadline Management, Detail-Oriented, Enterprise Application Delivery, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Automation, IT Troubleshooting, Organizing, Root Cause Analysis (RCA), Root Cause Investigations, Root Cause Problem Solving, ServiceNow Platform, SLA Management, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

90 WESTERN PKY:BEDFORD

City:

BEDFORD

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Capital Markets

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at