Genesys Cloud Solutions Specialist - Toronto - beBeeGenesys

    beBeeGenesys
    beBeeGenesys Toronto

    1 month ago

    Full time $80,000 - $150,000 (CAD) per year

    Job title: Genesys Cloud Specialist

    Description

    Cloud Solutions Expert

    We seek a skilled professional to design and implement cutting-edge Genesys Cloud contact center solutions.

    Key Responsibilities:

    • Conduct needs assessments and develop solution designs for Genesys Cloud
    • Deliver product demonstrations and training sessions for customers
    • Create and implement customized Genesys Cloud configurations based on customer requirements
    • Integrate Genesys Cloud with third-party applications
    • Develop documentation and provide training and support to end-users
    • Troubleshoot and resolve Genesys Cloud issues
    • Analyze performance data and recommend optimization strategies

    Requirements:

    • Bachelor's degree in computer science or related field
    • 3+ years of experience with the Genesys Cloud platform
    • Excellent communication, collaboration, and problem-solving skills

    What We Offer:

    • A dynamic work environment with opportunities for growth and development
    • A competitive compensation package
    • A chance to work with a cutting-edge technology platform

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