Customer Quality Project Manager - Drummondville, Canada - Soucy Group

Soucy Group

Verified Company

Drummondville, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

WHAT TO EXPECT:

As a Customer Quality Project Manager, your role will be to represent quality to our OEM customers.

You will also have the opportunity to be in direct contact with all of our customers, i.e., all of the major manufacturers of agricultural and industrial vehicles.

At the same time, you will be the internal customer representative ensuring that our teams are aware of and implement our customers' requirements.

Basically, your main responsibility will be to take charge of quality.

Here's an overview of your tasks:

Monitor customer requirements, verify compliance and maintenance
Manage customer and internal user portals
Prepare and organize customer audits
Monitor customer satisfaction, communicate it internally and implement action plans to improve it
Manage customer complaints, guarantees and other claims (communication, processing)
Communicate product changes and deviations with the customer, including PPAP files
Participate in the improvement of our management system by conducting internal audits, process improvement

Your communication and teamwork skills will be constantly put to good use, as you will have the opportunity to collaborate with all of the company's teams in the implementation of customer requirements in our management system.

You will also collaborate on a daily basis with our internal quality and supplier quality teams for files related to product/process/supplier changes, deviations and PPAPs.

Do you have a phobia of being bored at work? No risk in this position, because with the arrival of several new customers, you will not see your weeks pass

WHAT WE'RE LOOKING FOR:

Bachelor's degree in engineering or DEC relevant to this position
Good customer service skills
Bilingualism essential
Availability to travel occasionally (valid passport)
Experience in the field of quality, in a manufacturing environment or having been the quality representative to customers would be an asset
Good knowledge of ISO 9001, IATF 16949 and AIAG (APQP, PPAP, FMEA) would be an asset

WHAT WE HAVE TO OFFER:

Permanent, fulltime position
You'll be joining a team that's committed to solving daytoday issues, but always in a pleasant work environment
The best of both worlds: the resources of a large company and a familylike atmosphere
A team that is passionate, attentive and committed to excellence
Flexible schedules that allow you to balance your work and your personal life
Group insurance (different plans adapted to your needs)
Registered Retirement Savings Plan with employer contributions
Employee and family assistance program
Social activities.