Ngce Lead - Toronto, Canada - Takeda Pharmaceutical

Takeda Pharmaceutical

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

KEY JOB ACCOUNTABILITIES**:

As a
NGCE Lead working on the
DD&T department, you will be empowered to:

Shapes localized NGCE vision and strategic roadmap, and ensures flawless execution of priorities in line with DD&T, OCE CoE and Canadian business context.
Drives exceptional collaboration with business partners in LOC and EUCAN to integrate data

- & insights-driven omni-channel engagement in brand planning process and deliver best-in-class experience for external and internal customers.

Liaises closely with Data & Insights Lead and DD&T team to standardize, govern and effectively leverage customer domain data, CRM and other OCErelated technology.
Enables continuous improvement of NGCE capabilities and boosting of individual learning journeys in Canada in close coordination with Learning & Development, Business Operations, and EUCAN region.

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise

Adapts and executes the OCE strategy (e.g., objectives, target customers) defined by OCE CoE (e.g., drive LOC crossfunctional customer engagement strategy with BUs )
Drives insight generation from local OCE ecosystem to optimize customer experience and streamline operations at scale (incl. content excellence, CampOps) by defining pilots, roadmaps, responsibilities etc.
Supports the standardization and harmonization of customer domain data (CRM, OCE etc)
Coordinates closely with Tech Partner to ensure local OCE tools and platforms (including CRM) in the LOC are aligned at LOC level and globally.
Ensures compliance and alignment of the Canadian CRM with industry regulations in partnership with E&C.
Supports processmapping as required for flawless execution of NGCE activities.

Leadership

Consistently lives and models Takedaism, PTRB, and leadership behaviors as member of Canadian DD&T Leadership Team.
Leads Canada OCE Managers and Operational Excellence Manager, managing performance, and serving as coach for wider team to empower our people and embed NGCE mindset.
Serves as Ambassador and thought leader for NGCE to enable best practice and innovation in LOC and EUCAN.
Drives crossfunctional engagement with relentless internal and external customer focus.

Decision-making and Autonomy

As part of Canadian DD&T Leadership Team, provides insights and guidance to inform and/or make decisions related to NGCE/digital.
Manages OCE expense budget as set together with DD&T Head and Finance.
Defines and manages NGCEspecific performance metrics in coordination with DD&T/BusOps.

Interaction

Partners closely with Commercial and Medical to identify needs at customer level through brand and launch planning; helps develop, implement and track impact of solutions.
Serves as integral member of DD&T team in support of crossfunctional coordination.
Orchestrates priorities and activities from EUCAN OCE CoE across key Canadian therapy areas and brands, and acts as bridge to brand managers as well as sales force.
Supports NGCE capability building and NGCE/digital learning journey for own team and relevant business partners in coordination with L&D and business partners.
Supports the EUCAN OCE leads and provides local input on future of customer experience and personalization of interaction.

Innovation

Leads successful execution of strategic innovation initiatives related to NGCE, e.g. TakedaConnect.
Coordinates closely with DD&T team and business partners to identify and prioritize potential technology or processbased solutions to address customer needs.
Facilitates "outsidein" mentality for awareness of relevant trends and developments inside and outside pharmaceutical industry.

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS

Bachelor's degree, and/or min. 5 years of experience in multichannel marketing with handson knowledge of digital tactics, campaigns and OCE journeys
Exceptional people, collaboration and leadership skills.
Outstanding influencing and communication skills with proven track record of managing complex set of stakeholders at local and regional levels in global organization.
Relentless focus on customer excellence and valueadded partnering with brand teams and medical to design and deliver holistic customer experience.
Robust organizational skills, project management skills, and ability to prioritize.
Fundamental understanding of, and interest in, data and analytics.
Successful track record in digital marketing in pharma, e.g. experience in pullthrough of global journey & campaign blueprints to local markets as well as capability building
Indepth knowledge and understanding of digital, channels, platforms, ecosystem and strong awareness of latest development/innovations in digital marketing
Working knowledge and experience with Canadian healthcare data.
Experience with design thinking as well as Agile or similar methodologies an advantage.
Bilingualism (EN/FR) an advantage.

**Location