IT Service Desk Analyst - Mississauga, Canada - Kuehne+Nagel

Kuehne+Nagel

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are looking for an IT Service Desk Analyst for our IT division based in Mississauga

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Your Responsibilities:

Support all users software and hardware support demands as a member of the North American IT Service Desk team
Be the first level support for any IT related issues and provide basic support. Escalate tickets to 2nd and 3rd level infrastructure team
Installation of software and imaging of computers.
Ensure all tickets are handled and answered promptly and will regularly follow up on second level support issues.
Determine the best solution based on the issue and details provided by internal and external customers.
Participate in joint continuous improvement initiatives with the company.
Participate in quality and compliance audits.
Software licence tracking.
User Access modifications and support.
Initiate activities with local/regional or global departments.
Create scripts to help to support software deployment and fixes that are required across the country.
Document all actions on tickets within the provided tools.
Compliance with service levels as outlined in ZI working instructions.
Participation in a compensated afterhours on call support programme.

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Your Skills and Experiences:

3+ years work experience in a similar position. Customeroriented
Understanding of computer hardware and software components
Post secondary education required or equivalent work experience
Investigative problemsolver, using existing / new technologies to discover customer, partner or team member issues.

Good Reasons to Join :

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.

Kuehne+Nagel's general working model is a hybrid model depending on the job location, function, etc. The working schedule specific details will be discussed in your job interview. Kuehne+Nagel reserves the right to change or adjust the working model policy.
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About Kuehne+Nagel

With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

CONTACT
Canada Talent Acquisition