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- Work Term: Permanent
- Work Language: English
- Hours: 37.5 to 44 hours per week
- Education: College/CEGEP
- Experience: 1 year to less than 2 years
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Install software and hardware and configure operating system software in preparation for testing
- MAC
- Networking hardware
- Servers
- Desktop applications
- File management software
- Security software
- Mail server software
- Mac OS
- MS Windows
- TCP/IP
- Wireless networks
- Vehicle supplied by employer
- Willing to travel regularly
- Valid driver's licence
- Travel expenses paid by employer
- Fast-paced environment
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Internet access
- Efficient interpersonal skills
- Excellent oral communication
- Organized
- Team player
- Ability to multitask
- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
- What is the highest level of study you have completed?
- On the road job
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
- Gasoline paid
- Life insurance
- Mileage paid
technical support analyst - Brampton, Canada - Invictus Solutions Inc
