Settlement Supervisor - Toronto, Canada - New Circles Community Services

Description

New Circles Community Services is seeking a

Newcomer Settlement Program Supervisor

Job description

Position title:
Newcomer Settlement Program (NSP) Supervisor

Reporting to:
Senior Manager, Employment Team


Position Summary:


The Supervisor of the Newcomer Settlement Program will lead a team of three to support the overall transition, resilience and integration of newcomer seniors, adults, youth, and their families in the Toronto region; operating within a

Sustainable Livelihoods Framework:

The framework focuses on understanding the context that creates and perpetuates a client's vulnerability to poverty, to support more active, strategic interventions and builds on a client's assets from providing access to basic necessities to social networks to individual skill and knowledge to self-confidence, self-esteem, and personal resilience.

Duties and Responsibilities

Administration

• Work closely with the Executive Director to ensure New Circles in delivering relevant and efficient services which address the needs of the newcomer community in Toronto
• Develop, implement, and evaluate shortterm and longterm program plans to meet community needs and achieve funder targets
• In particular to create and manage a "client intake" team of two that interviews incoming Agency clients for needs beyond clothing and other basic necessities
• Facilitate Agencywide discussions with all staff to assess evolving client needs and make recommendations to address new service gaps
• Conduct program evaluations as required by the Newcomer Settlement Program funder contract and New Circles dashboard reporting
• Prepare and submit accurate and timely statistical and program reports as required by the New Circles Board
• Work with other Program Coordinators to ensure collaborative program delivery
• Develop and maintain service delivery partnerships with other community service providers in support of program activities

Case Management

• Support newcomers in onetoone intake/counselling sessions and support them in developing settlement plans
• Direct families to appropriate resources for additional family case management (where issues presenting reflect family reunification, family breakdown, dysfunctional parentchild relationships, genderbased violence, etc.)
• Work with team to connect newcomers in the community to additional services, educational opportunities, refer to the Employment Team and other resources
• Ensure collection and confidentiality of service data and ensure the reporting of all relevant data into the internal database (SUMAC) on a regular basis
• Monitor the program budget and prepare financial reports for the Finance Manager and Executive Director
• Ensure case management reaches participation targets and the NSP funding agreement
• Collaborate with other Agency staff regarding intake and referrals
• Deliver and coordinate educational workshops for groups

Outreach

• Develop, link and network with community agencies and other institutions/stakeholders
• Participate in any relevant newcomerrelated committees and networks
• Ensure that appropriate marketing materials are developed for the NSP
• Review all resources listings and guides to ensure accuracy and quality
• Ensure alignment with the Agency's broader outreach strategy
• Conduct and host presentations regarding newcomer and settlement services when required
• Represent the program at service networks, community meetings and conferences
• Participate in education to ensure current knowledge

Competencies

• A strong customer service orientation which includes:
• A "can do" attitude
• An engaged demeanour; committed to the work
• A selfstarter in problemsolving; or quick to seek out support from the Manager or colleagues as required
• Strong ability to work in a teamoriented setting
• A quick learner who becomes knowledgeable about the responsibilities and expectations of team members
• Demonstrated accuracy and timeliness for data input
• Excellent verbal and written communication skills
• An openness to resolve any interpersonal conflict
• Commitment to Anti-Racism and nondiscrimination practices
• Maintains client and file confidentialities

Qualifications

• Degree or Diploma in a related field such as Human Services, Social Service Worker, or equivalent. A degree in Social Work such as a BSW would be an asset
• 25 years of related work experience with newcomers and refugees
• Knowledge of local systems, services, and resources relevant to newcomer settlement and employment
• Knowledge of settlement and employment issues and barriers experienced by newcomers
• Demonstrated skills in planning, organization, and time management
• Ability to work effectively both independently and as part of a team
• Demonstrated interpersonal and crosscultural communication skills required to work with clients, team members and the public
• Solid experience managing budgets including maintainin