Implementation Manager - Toronto, Canada - BeyondTrust

BeyondTrust

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About BeyondTrust

BeyondTrust is the worldwide leader in Privileged Access Management (PAM), empowering organizations to secure and manage their entire universe of privileges.

Our integrated products and platform offer the industry's most advanced PAM solution, enabling organizations to quickly shrink their attack surface across traditional, cloud, and hybrid environments.

Job Summary:

Management and administration of multiple concurrent BeyondTrust customer implementation projects.
Track and manage project details ensuring customer implementation projects remain on track for successful completion within time and budget constraints.
Ability to work collaboratively alongside other Professional Services team members.
Manage internal and external customer project inquiries.
Assist with monthly projectrelated business reporting driving revenue recognition and utilization.
Assist with internal procedural documentation and process development.
Effectively communicate project expectations to the customer, project team members, Sales, and management.
Effectively manage technical and nontechnical project issues to resolution.
Escalate risks and issues internally to management and externally to customer project management teams to resolve or mitigate risk.
Provide operational reporting on project status.
Ensure customer satisfaction throughout the implementation process.
Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services.

Essential

Responsibilities:

Bachelor's Degree or equivalent training or experience.
Proven track record of successfully coordinating software implementation projects.
Ability to demonstrate an understanding of software delivery implementation methodologies within a postsales environment.
Ability to demonstrate a good understanding of project scheduling, scope management, resource/budget management, and issue/escalation management.
Ability to learn required technical knowledge relating to BeyondTrust products.
Experience with BeyondTrust products (or Bomgar/Avecto/Lieberman products) is a plus.
Ability to prioritize and manage multiple concurrent customer projects with mínimal supervision.
Excellent organizational, interpersonal, and communication skills (oral, written, and presentation).
Ability to speak Spanish is a plus, but not required.

Who are You?

You have unwavering personal integrity and work ethic.
You are flexible You are a team player and excel individually as the situation dictates.
You ask "how we can, not why we can't."
You have a great sense of humor.
You are passionate, optimistic, and energetic.
You have an insatiable thirst for knowledge and improvement and the desire to grow in your role and with the company
You are up to speed in the latest Cyber Security and Software trendsyou work relentlessly to be innovative and stay relevant for the benefits of our customers, partners, employees, and the company.
You evoke inspiration in those around you and encourage them to create their best work.
You work for the best interest of the team at all times.
You are proactive; a tenacious selfstarter to the core.

A Note on Covid-19

It's paramount that you feel safe and secure throughout our hiring process and, if successful, as you onboard into the business.

In response to the current Covid-19 pandemic, whilst the majority of our offices remain open, we are recommending that our employees work from home where possible.

All of our interviews are taking place virtually over Microsoft Teams or Zoom and we are onboarding all-new global hires on a remote basis.

We understand that the world of work is evolving and we are a company that prides itself on our adaptability and ability to provide an inclusive and flexible environment that embraces all team members regardless of whether they are based in one of our offices or at home.

What truly makes BeyondTrust special are the people - people who keep the culture strong and make working here exciting, rewarding, and ultimately fun