Customer Service Coordinator - Les Cedres, Canada - Canadian Helicopters

Canadian Helicopters

Verified Company

Les Cedres, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

Canadian Helicopters is a helicopter transportation service, maintenance support and flight training company.

In business since 1947, Canadian Helicopters is Canada's largest helicopter operator with over 20 locations across the country and a fleet of nearly 100 single and multi-engine aircrafts.

We currently have a career opportunity for a Customer Service Coordinator at our main base in Les Cèdres, near Vaudreuil-Dorion.

Job Description:

Duties and Responsibilities

There are two parts to this position:

Customer service

Be the contact for all existing and potential customers;
Manage service requests;
Perform customer service, be the contact person for internal and external requests;
Manage reservation schedules and answer questions;
Manage flight reports (answer questions, plan, organize, control);
Manage device planning (where they will be deployed, plan, organize, control);
Perform data entry in the AS400 software and prepare documents for invoicing;
Manage expense accounts for invoicing (costs vs invoicing);
Complete submissions
Ensure good interdepartmental communication.

Billing

Receive, account for, balance, verify flight hours for pilots and entry into the payroll software;
Scan documents to file in the system;
Make ends meet;
Be the link between the operations department and the marketing department regarding invoicing;
Make invoice estimates;
Do data entry;
Produce a monthly summary of flight hours and any other information required for the sales department.

Qualifications:

College diploma in administration or equivalent in experience. 2 years of experience in a Customer Service position is an asset;
Hold authorization to work in Canada, this position is not available for sponsorship;
Excellent analytical and communication skills;
Ability to manage priorities and ability to adapt to changing priorities;
Good computer skills, MS Office (Word, Excel);
Knowledge of the AS400 program is an asset;
Excellent sense of organization and planning;
Very great attention to detail;
Aptitude for numbers, precision and analysis.
Autonomy and initiative;
Team spirit;
Good oral and written communication in English and French.

Additional Information

Work Conditions:

Status:
Full-time, permanent

Location:
Les Cèdres, Qc.

Schedule: 40 hours per week, Monday to Friday. Sometimes on call outside office hours.

Remuneration:

We offer a flexible benefits program including comprehensive medical and dental coverage, life insurance, short
- and long-term disability insurance and a pension fund plan.

Working for Canadian Helicopters is:

A unique occasion to grow professionally in a dynamic environment full of opportunities.
Working with passionate, committed people who enjoy surpassing themselves.
Being part of an organizational culture based on fundamental principles.
Having an employer of choice offering competitive working conditions.