Sales Support Lead - Burnaby, Canada - Refrigerative Supply Limited

Refrigerative Supply Limited

Verified Company

Burnaby, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

RSL'S story:

_ RSL Mission_
Our purpose is to provide the highest quality HVAC and Refrigeration experience in Canada.

_ RSL Vision_
To be the environment that inspires excellence and trust within our community.

_ RSL Values_
Gracious, Collaborative, Courageous, Innovative, Community Focused, and Exceptional Experience.

The Opportunity:

_ Scope of the position_

The Sales Support Lead is responsible for providing technical and administrative support to both customers and the RSL branch outside and inside sales staff.

_ Duties and Responsibilities_

Supports all branch sales staff in the growth of HVAC-R products.
Provides technical support to both RSL staff and customers.
Provide equipment selection and job quotes on HVAC-R equipment to assist the sales department in fulfilling customer requirements in a timely manner.
Working with purchasing department to maintain adequate inventory levels.
Compare multiple supplier offerings to provide the best solution for the customer and RSL.
Answers customer calls and provide information and solutions.
Participate in staff and customer product training.
Coordinate and schedule customer orders.
Maintain records of sales, quotes, customer information, and requests.
Provide counter sales support when needed.
Determines the best method to resolve problems to ensure customer satisfaction and company adherence to policies.
Practices safe material handling techniques.
Establish and maintain good working relationships with staff and customers.
Participate in a call schedule for afterhours customer service.
Perform other duties as assigned or as required.
Assist with mentoring and training other Inside Sales staff, including product, sales, and technical training.

_Skills and Qualifications_

Possesses excellent customer service skills.
Have extensive knowledge of supplier websites.
Ability to do load calculations for HVAC-R systems.
Must have or be able to obtain a valid Class 5 driver's license.
Demonstrates an understanding of effective selling methods.
Possesses knowledge of HVAC-R systems and the ability to demonstrate and discuss with customers.
Have a working knowledge and complete understanding of how to process orders, quotes, credits, and backorders on the RSL computer software.
Understands basic inventory, warehousing, and stocking procedures.
Must be able to handle multiple tasks.
Works easily with others in a highpaced work environment.
Demonstrates effective communication skills (verbal, written, and listening).
Be energetic and selfmotivated.
Maintain a businesslike manner at all times.
Dedicated to continuous improvement.
Possesses basic Microsoft Office skills.

What we offer:

It's not all about work.

That's why we support and recognize our team members with a range of benefits:

RSL is an entrepreneurial company we don't micromanage
Embark on a continuous development journey. You have access to $3,500 annually to invest in your professional growth.
3 weeks vacation
3 personal obligation days
Wellness Account
Stay healthy with our rich benefits package
Protect your future with our Pension plan
Access a 24/7 Employee Assistance Program.

Refrigerative Supply Limited is an equal opportunity employer.

We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws.

We are also committed to creating and maintaining an inclusive and accessible workplace. We would like to thank all applicants for their interest; however, only those selected will be contacted.