Retail Sales Floor and Procurement Manager - Windsor, Canada - Windsor-Detroit Tunnel Duty Free Shop

Description

Company Overview:

The Tunnel Duty Free Shop is a family owned and operated business serving Windsor-Detroit commuters and travelers since 1986. We've established a foundation of excellence over the past 30 years that we continue to build upon today.

As the very first tax and duty-free store in Ontario and one of the first land border duty free store within all of Canada, we celebrate our past and continue to evolve; always striving to provide the best possible experience for our customers.

Premium customer service continues to be the keystone to our success and our team takes great pride in ensuring that our customers enjoy an affordable luxury shopping experience with our first-class assortment of world-renowned brand name products.

Our multi-million-dollar store renovations are well underway and boast interactive, digital and experiential design elements to maximize and leverage all of the brands we represent.

We're looking for an adaptable and driven Retail Sales Floor and Procurement Manager to lead and mentor our front store team and procure merchandise for our categories; passionately supporting our mission to becoming the best duty-free store in the world


Opportunity:

Reporting to the General Manager, you will be responsible for leading and developing our retail team to achieve profitable sales growth through exceptional customer experiences.

You'll supervise, coach and train our retail sales floor associates, manage associate performance, and ensure adequate retail sales floor coverage through effective scheduling management.

You'll develop strategies to maximize sales performance by leveraging visual merchandising and promotional opportunities and facilitating product knowledge and customer experience training.

You'll also be responsible for working with our team to maximize sales and profit for our tobacco and confectionery categories through revenue and margin objectives, sales development, procurement, and promotional programs.

With the support of our team, you'll manage inventory, forecasting, pricing and contract negotiations and oversee the development and management of departmental policies and procedures for our tobacco and confectionary categories.

You'll utilize your expert knowledge to purchase goods that meet our high-quality standards at the most favorable price, while simultaneously building and maintaining strategic relationships with key suppliers.

You have leadership experience, an in-depth understanding of retail sales, merchandising and marketing; with demonstrated success in supplier negotiations and risk mitigation.

You have demonstrated success in motivating and influencing teams, you are focused on continuous improvement and understand the power of building a strong team culture.

You have strong time management skills and can prioritize and adapt to changing business needs to ensure the store's continued success.

Core Competencies:

❏ Attention to Detail

❏ Continuous Improvement

❏ Complex Problem Solving

❏ Planning and Organizing

❏ Time Management

❏ Results Orientation

❏ Project Management

❏ Strategic Planning

❏ Mediating and Negotiating

❏ Critical Thinking

❏ Accountability

❏ Dependability

❏ Adaptability

❏ Stress Tolerance

❏ Teamwork

❏ Ethics and Integrity

❏ Enforcing Laws, Rules and Regulations

❏ Development and Continual Learning


Responsibilities:


Retail Sales Floor Management:

• Manage the recruitment, orientation and training (including point of sale operations, customer service, merchandising, loss prevention, company policies) for all new retail sales floor employees.
• Supervise, coach and train the retail sales floor team, driving a respectful team culture based on open communication, listening and recognition.
• Demonstrate a customer focused selling culture and build customer loyalty through excellent product knowledge and effective execution of all store operational activities.
• Continually evaluate the performance of each employee and provide in the moment feedback to drive results.
• Plan, create and execute the weekly retail sales floor staff schedule and coordinate revisions and replacements.
• Demonstrate sales leadership by having an active selling presence on the floor and provide retail sales floor and cashier coverage when required (including during evenings, weekends and holidays).
• Oversee and participate in activities across all areas of the store including merchandising and frontend operations.
• Manage and perform currency exchange and administrative functions, as required.
• Ensure all employees are in alignment with our dress code.
• Work in partnership with the team to ensure compliance with customs regulations and all company policies and procedures, including loss prevention and health and safety policies. Implement constructive discipline measures and corrective actions, as appropriate.
• Monitor and react to security events and alarms by utilizin