Parts/service Advisor - Parksville, Canada - Arbutus RV & Marine Sales Ltd.

Arbutus RV & Marine Sales Ltd.

Verified Company

Parksville, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

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THIS POSITION IS LOCATED AT OUR PARKSVILLE LOCATION_

only a 15 minute drive from North Nanaimo

Who are we?
Arbutus RV is Vancouver Island's premier one-stop-shop for everything RV.

Meeting the needs of RVers since 1988, Arbutus is Vancouver Island's largest sales, parts and service team at 7 locations throughout the island.

Who are you?
You are a friendly, outgoing person with great organizational skills, and enjoying guiding and advising guests.

As a Parts & Service Advisor you work directly with the customers to determine specialized product needs and services and provides price estimates for designated installations prior to scheduling appointments.

The Parts Advisor works collaboratively with both the sales and service teams to ensure a high level of guest satisfaction.

Essential Job Functions:

Assist internal and external customers to provide requested or required RV parts and accessories.
Daily interaction with guests to promote specialized product needs and installations
Schedule installation appointments with designated service staff members
Order, receive and maintain parts (and Warranty parts)
Maintain accurate records for purchased and/or returned parts.
Inventory control including replenishment, stocking, and physical counting.
Collect payment from customers
Monitor daily parts traffic and receive parts for installations
Ensure all parts are available for current jobs
Inspect vehicle to ensure proper parts are ordered
Inspect and confirm incoming warranty parts are correct and in satisfactory condition and report to Warranty.
Liaise with Warranty to facilitate warranty returns or reorders as required.
Schedule, document and facilitate timely customer updates on their parts order progress.
Facilitate timely returns and/or item credits from shipper or supplier when items are incorrect or damaged when received.
Sell relevant products and services to customers based on technician recommendations.
Schedule installation appointments with designated service staff members

Schedule track and facilitate outside repairs when required.
Provide excellent overall guest service
Maintain a safe and clean work area for guests and coworkers
May cross train to perform other duties as necessary

Required Skills and Experience:

Sales experience is preferred.
Previous RV or camping product is preferred but not required
Ability to work daily on a computer and perform internet searches as needed
Excellent organization and follow up skills are required
Knowledge of Service Department procedures and policies is preferred
A valid driver's license may be required

Health & Safety Considerations

Strict adherence to all health & safety policies is necessary
Ability to lift parts and accessories up to 50 lbs.
Willing to work in a shared office space
Ability to sit and/or stand for long periods of time
Able to work comfortably with computer equipment, including monitor, keyboard and mouse
Bending, lifting, kneeling, reaching
Ability to deal with customers, vendors, management, and coworkers using calm, effective and courteous communication

We thank you for considering Arbutus RV - only those applicants short listed will be contacted.

Job Types:
Full-time, Permanent

Salary:
$22.00-$25.00 per hour

Benefits: