Revenue Operations Manager - North York
1 day ago
Job description
We are looking for a Revenue Operations Manager to optimize the revenue engine at 1-800-GOT-JUNK?. You'll map the journey from marketing to service delivery, finding exactly where we can gain speed and predictability.Our focus is on Strategy Execution, and managing technology. This is not a CRM or MarTech admin role.
You aren't managing tools; you're owning insights from people and data, working widely across an organization to grow alignment which leads to action and follow-up.
You'll bridge the gaps between Marketing, Sales, the franchise community and Operations. You will ensure our revenue lifecycle is seamless and data-driven.Your first movers are:
to analyze, and map how revenue moves through the business, and identify bottlenecks, Once that's completed, you'll move to find leakage and work with cross functional peers to get commitment to incremental improvement.
Align with across departments to keep teams synchronized and efficient and build the frameworks that make our growth more predictable.
This role reports to the SVP, Residential Revenue Operations and works closely with Marketing, Business Intelligence, the Sales Center, Product, Finance, and Operations teams.
HYBRID WORK ENVIRONMENT
Vancouver-based and Toronto-based team members work in-office every other week (Tues–Thurs). Core attendance is required from 9 AM – 3 PM on these days to support business priorities.
A DAY IN THE LIFE
Map & Improve the Revenue Value Stream
Build a clear view of how customers find, book, and experience our service — across marketing, sales, and operations.
Analyze demand channels, lead flow, booking processes, handoffs, and conversion drivers.
Identify friction points and opportunities to improve speed, efficiency, and customer experience.
Create simple frameworks and documentation that help teams understand how revenue actually flows.
Drive Cross-Functional Alignment
Works closely with the VP, Sales and Operations to ensure channel performance, handoffs, and customer pathways are optimized across phone, chat, SMS, and digital booking.
Work with Marketing, Sales Center, Operations, Finance, and Field teams to align on goals, KPIs, definitions, and processes.Help teams work more seamlessly together by clarifying handoffs and improving workflows.
Act as the "connective tissue" between teams — keeping everyone aligned on what drives revenue and customer success.
Report out on goals and actuals
Reputation Score (e.g.
, Google, Yelp, Apartment Ratings):
Average rating or aggregate score.
Brand Health:
Reflects overall resident experience and influences new leases.
- Customer Satisfaction (CSAT) / Net Promoter Score (NPS): Survey results from residents/prospects
Future Growth:
Identifies promoters who will refer to new business.
- Service Request Completion Time & Satisfaction: Time from submission to resolution, and resident rating of the resolution.
Operational execution:
EFAs, capacity and other key opportunities.
Turn Data Into Insight
Translate complex performance data into simple, actionable insights.
Work with Analytics and Finance to understand channel performance, conversion trends, and cost-to-serve.
Build revenue models, run scenario analyses, and provide recommendations that support better decision-making.
Proactively diagnose what's happening in the revenue engine — and why
Host stand-ups to show opportunities and co-communicate revenue/customer opportunities by closing gaps.
Co-create a single living dashboard for x-functional visibility to ensure clear race to red behaviors on goals.
Support Key Revenue Initiatives
Contribute to initiatives that improve conversion, optimize channel mix, and enhance customer experience.
Support new revenue opportunities and emerging channels.
Support planning cycles with analysis and insights that shape priorities and forecasts.
Build Playbooks & Revenue Documentation
Create simple, scalable playbooks that explain how key revenue processes work.
Standardize definitions, expectations, and handoffs across teams and the franchise system.
Help teams adopt best practices by making them easy to understand and use.
What You Bring To The Table
Proven Experience:
Demonstrated success in Revenue Operations, Business Operations, Strategy, Consulting, or a related analytical role, with experience in multi-stakeholder environments (franchise or multi-unit is a plus).
Ideally in more than one business.Analytical & Insightful:
Strong analytical skills, comfort working with ambiguous data, and the ability to translate complex performance data into clear, actionable insights and direction.
Operational & Strategic:
Experience in process mapping, journey mapping, or building operational frameworks.
You are an operational architect who turns complexity into scalable processes and a systems thinker who sees how parts connect and why things break.
Collaborative & Influential:
Excellent communication and cross-functional collaboration abilities, with the capacity to influence without authority and drive alignment across diverse teams.
You are a trusted relationship builder.Mindset:
A curious optimizer always looking to remove friction, with a strong problem-solving ability and a systems-thinking mindset
Confidence:
Willingness to take risks to get the job done
Salary Range
COMPENSATION & BENEFITS
$126,000 – $157,000 per annum(The actual salary offered will be commensurate with education, experience, and internal equity.)
We offer a competitive Total Compensation Package designed to support your financial, personal, and professional well-being
This includes:
Comprehensive Extended Health and Dental Benefits
Generous Paid Time Off, including annual vacation and personal days
Hybrid Work Environment, offering flexibility to work both remotely and from our corporate offices
Professional Development Opportunities to support ongoing career growth
Access to Health and Wellness Programs, including gym facilities at our corporate head office
THE HIRING PROCESS
Pre-Screen – Let's talk about your experience, goals & excitement for this role
Interviews – Two or more interviews with different team members, including structured competency & scenario-based questions
Presentation/Assessment
References & Background Check
We use audio recording transcription for our interview practices
About Us
Did you know O2E Brands has been voted one of the Best Workplaces in Canada 14 times? Take a sneak peek into why that is, here: (YouTube) Check us out on social At O2E Brands, we know that great talent comes in many forms, and we want to meet you at your best.
Please contact our Talent Acquisition Team at or notify the Talent Acquisition team member you are working with if unique arrangements will enable your equal participation.
#1-800-GOT-JUNK?Ready to take your career to the next level? Apply today
Similar jobs
CBI Home Health supports people at home and in the community. We are one of Canada's leading specialized community services, home and integrated care providers operating in more than 800 communities across the country. · ...
1 month ago
Allied Universal is seeking an experienced Operations Manager – Healthcare to lead and oversee security operations within a highly regulated healthcare environment. · Provide strategic and operational leadership for multiple locations, healthcare security services... · ...
1 month ago
CBI Home Health supports people at home and in the community. We are one of Canada's leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. · ...
1 month ago
+This role oversees pilot scheduling, flight planning, and operational logistics overseeing aircraft deployments manage flight records support training compliance contribute safety business development initiatives. · +Oversee the planning execution aerial operational projects · M ...
3 weeks ago
We're hiring Operations Managers to join our home service team in Fredericton.This isn't your average student job. You'll gain real business experience that sets you apart from your peers. · ...
1 week ago
The Regional Operations Manager – HVAC is responsible for the effective leadership and technical oversight of a skilled trades team with a strong concentration in HVAC. · Leads and manages a regional team of skilled mechanical trades · Provides hands-on technical leadership relat ...
1 week ago
Forest Protection Limited (FPL) invites applications for the Flight Operations Manager. · Oversee the planning and execution of all aerial operational projects. · ...
3 weeks ago
+ Join our growing team We are looking for a Evening Operations Manager. Shifts between 12 pm and 11 pm, Monday - Sunday availability required. Candidate must be available to work Flexible Availability to meet Business Demands. FULL TIME Position, not suitable for Students Locati ...
1 week ago
Make a Difference with Vestas in the Renewable Energy Sector Vestas focuses on the effective use of wind energy Join our team and enjoy a meaningful career that promotes your professional development recognizes your contributions and ensures a balanced compensation and benefits s ...
2 weeks ago
Vestas focuses on the effective use of wind energy. Join our team and enjoy a meaningful career that promotes your professional development, recognizes your contributions, and ensures a balanced compensation and benefits structure. · ...
2 weeks ago
+Job summary · Imagine the excitement of showing off your incredible skills in a deployed environment overseas for six months evaluating managing operations delivery of morale welfare programs Canadian Armed Forces CAF partner nations.+QualificationsIn planning coordinating manag ...
1 month ago
· Discover · The Opportunity · The Opportunity · Lounsbury Heavy-Duty Truck Centre in Fredericton is looking for an Operations Manager to join our team. · **We will offer up to $750 signing bonus based on experience** · Why Work with Us? · Lounsbury Heavy-Duty Truck is a part of ...
8 hours ago
The Senior Manager oversees the planning, coordinating, managing and control of the operations and delivery programs including physical fitness, sports, recreation, home leave travel programs (HLTA), barbering, accounting, retail operations and special events for deployed operati ...
4 weeks ago
Make a difference with Vestas in the renewable energy sector. · ...
2 weeks ago
Join our dynamic team supporting aerial operations and wildfire response. This role oversees pilot scheduling, flight planning, and operational logistics. · ...
1 month ago
L'aéroport est exploité par la Fredericton International Airport Authority, une société à but non lucratif qui se charge également des opérations et de la gestion de son infrastructure. · Piloter la coordination des opérations de sûreté aéronautique · Participer à diverses missio ...
1 month ago
+ACCIONA is a global leader in sustainable infrastructure delivering innovative solutions in over 40 countries. · +Support day-to-day operation of the potable water treatment plant including monitoring process parameters. · + · ...
2 weeks ago
Facilities Project Lead/ Chef de projets d'installations
Only for registered members
L'objectif principal consisteà diriger les projets d'amélioration des installations. · Direger les travaux sur l amélioration du système HVAC ,l électrique,l enveloppe etc · Mener une enquête technique pour identifier les problèmes liés à la performance des bâtiments · Collabore ...
4 weeks ago
+Job summary · Forest Protection Limited invites applications for the OPERATIONS SUPERVISOR position. · +Qualifications and ExperienceBSc Forestry, BSc Forestry Engineering and B.Eng preferred. · Experience working in an aviation environment as a pilot is an asset. · ...
3 weeks ago
The Director of Managed Services located in either Moncton or Fredericton NB is a senior operational leader responsible for delivering reliable high-quality Managed IT services and ensuring an exceptional customer experience across Bulletproof's full Managed IT MSP Service portfo ...
1 week ago
We're looking for a Seasonal Tree Planting Project Manager to lead our planting operations with energy integrity and purpose Reporting to the Operations Manager this role is a key part of our Management Team and is responsible for overseeing crews camps logistics and systems duri ...
1 week ago