Housing Case Coordinator - Owen Sound - Grey County

Description

Overview

Grey County is recruiting a Housing Case Coordinator for a 13-month contract in our Community Services department. The anticipated end date for this contract is March 31, 2027, and the Employer will provide the successful candidate with as much notice as possible if the end date changes. Applications will be accepted until Tuesday, February 17, 2026 at 11:59 p.m.

Purpose: The Housing Case Coordinator will provide support and coordination via outreach to individuals needing or using emergency short term accommodations. The coordinator will provide intensive wrap around housing supports to engage, educate, and assist with connecting to appropriate services and housing options. The Housing Case Coordinator will work with a defined caseload of individuals experiencing homelessness as well as provide outreach as needed within Grey County. The role focuses on housing diversion by engaging with households experiencing homelessness and identifying opportunities for short term housing options while working on a longer-term housing stabilization plan. As a social work professional, the Housing Case Coordinator will use a planned and collaborative approach to provide case management and housing supports to individuals living with complex concurrent disorders or acutely elevated risk to reduce their risk of homelessness, crisis, or hospitalization and promote an improved quality of life.

Working hours: Usual hours are 35 per week (core hours 8:30 AM – 4:30 PM). Work is primarily in the community with morning outreach, Monday to Friday, and a split of 30% in office and 70% in the community. The Housing Case Coordinator travels throughout Grey County.

Note: This recruitment process does not use artificial intelligence (AI) to screen, assess, or select applicants. All applications are reviewed by our hiring team.

Grey County is an equal opportunity employer and promotes a culture of respect where all team members are valued for their unique talents, knowledge and lived experiences. Accommodations are available for all parts of the recruitment process. Applicants are encouraged to outline accommodation needs when submitting their application. If alternate methods of application are required, candidates can email

While we thank all candidates for their interest, only those selected for an interview will be contacted. Personal information submitted will be managed in accordance with the Municipal Freedom of Information and Protection of Privacy Act, and will be used only to determine eligibility for employment. Pre-employment screening may be required including but not limited to criminal record checks, financial background checks, educational and credential verification, driver's abstracts, drug/alcohol testing, pre-medical testing, and employment references.

Interested applicants are invited to apply by the deadline noted above.

Responsibilities

Community Outreach & Engagement

• Perform morning outreach to engage with households experiencing homelessness and accessing the Grey County Short Term housing program.
• Perform intake and referrals for the Grey Bruce By-Name List supporting the Coordinated Access System.
• Utilize The Homeless Individuals and Families Information System (HIFIS) to support the Coordinated Access system and provide information.
• Inform short term housing users of the rules of the short-term program.
• Build relationships and work with local motel owners, not-for-profit and for-profit landlords.
• Perform short term unit inspections and raise concerns to property owners.
• Act as liaison with caregivers, support workers, social, community, medical, and law enforcement agencies involved with residents to facilitate a coordinated approach to service provision.

Support Households Experiencing Homelessness

• Provide case management supports for identified households with a focus on housing stabilization.
• Develop, implement, and monitor individual case management, housing diversion, and intervention plans in collaboration with the team.
• Make referrals for specialized supports for residents based on their goals, needs, and choices.
• Identify opportunities for short term diversion from homelessness with a focus on long term stabilization.

General

• Provide crisis intervention, conflict resolution, and negotiation skills as needed.
• Provide feedback to the Homelessness Response Supervisor and Coordinated Access System around gaps in the short-term housing program.
• Participate as an active member of a multi-disciplinary team with flexibility to adapt to job demands and dynamic work environments.
• Other duties as assigned by the Homelessness Response Supervisor.

Qualifications

• Minimum of 3 years' work experience in social services programs or a community-related agency engaging with diverse populations.
• Post-secondary education in Social and Behavioral Sciences, Community Development, or equivalent discipline.
• Demonstrated ability to work with individuals who face multiple challenges related to marginalization, mental illness, substance use, complex health issues, poverty, and trauma.
• Strong relationship-building skills and an outcome-based approach to problem solving.
• Knowledge of community resources within Grey County is an asset. Proficiency with MS Word, Excel, Outlook, and experience with HIFIS.
• Knowledge of the Housing Services Act and the Residential Tenancies Act.
• Strong report writing skills with the ability to write clear, concise observations of behavior.
• Strong organizational and time management skills; ability to adapt to rapid changes, take initiative, and work well in a team.
• Ability to use sound judgment and problem-solving skills based on policies and procedures; willingness to promote the County's corporate philosophy.
• Must possess a valid driver's license, have access to a reliable vehicle, and carry adequate insurance.

Working Conditions

Typical schedule is 35 hours per week with core hours 8:30 AM to 4:30 PM. Work is performed mostly in the community, with morning outreach Monday to Friday. Approximately 30% in office and 70% in the community.

Impact of Error and Additional Information

Impact of error: Failure to engage with clients and connect to services can lead to extended periods of homelessness, risk to safety, and negative outcomes for clients and the County. Other risk notes include potential housing instability or failure to maintain confidential information and timely case documentation; these can have legal and operational implications.