- Take incoming phone and email orders and questions, process them and respond to customers in a timely manner.
- Provide quotes and process returns as per company policy.
- Generate new and repeat sales by providing pricing and technical information to customers.
- Handle difficult customers and situations with diplomacy and tact.
- Communicate to the Inventory Control and Production Planning departments unexpected increases or decreases in demand for stock.
- Attend interdepartmental meetings such as shipping meetings (All) and planning meetings (when relevant or requested).
- Create and share reports as requested by management (Ex: EOD, On Time shipping, NSO, Lost Sales etc.).
- Monitor scheduled shipment dates and communicate with shipping to ensure timely delivery and expedite as needed.
- Making calls to vendors in relation to product knowledge, delivery schedules when it relates to orders.
- Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.
- Remain current on customer needs by attending sales meetings or reading minutes and reading the outside sales call reports and quarterly reports.
- Process international orders and follow procedure with shipping.
- Relay accurate information from vendors to customers relating to shipment dates and delays.
- Follow ISO 9001:2015 processes and procedures as applicable.
- Order product from suppliers when applicable to expedite for customer needs.
- Assist shipping/receiving and do double checks as required.
- Follow up on all critical orders.
- Contribute to overall corporate goals such as: revenue growth, efficiency initiatives (ie; Lean 5S), net profit growth.
- Involvement and contributions to project teams as required.
- Being cross trained on the single point of contact customers.
- Contribute to short and long term sales strategies.
- Execute product launches as required.
- Assist in training of new employees (OTJ Training).
- Drive improvements into all sales-related processes.
- Proficient in Excel, Microsoft office.
- Exposure to ERP software.
- 2+ years inside sales experience in oil and gas or manufacturing setting.
- Strong customer service abilities.
- Advanced knowledge of MS Office, Excel, and windows-based software.
- Proficient Inter-company communication.
- Ability to work as a member of a team or a team lead.
- Foundation sales training – Sandler or equivalent.
- Manufacturing systems (5S, Lean, etc).
- Leadership, project management, time management.
- Integrity, Reliability, Respect, Acceptance, Realism, Transparency & Confidentiality.
- Empathetic, Cooperative, Communicative, Adaptable, Balanced, Open Minded, Good Listener, Proactive, Focus, Resourcefulness, Strong work ethic, Active listening, Coach-ability.
- Able to communicate effectively to a diverse audience.
- Growing total revenue while increasing the 100–500 and 500–2000 dollar per order percentages.
- Less than a 0.5% error rate on tracked shipping and picklist errors.
- Completing goals set forth in performance reviews and quarterly performance checks (these are determined by the employee in the reviews and performance checks).
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Inside Sales - Edmonton - Plainsman Mfg. Inc.
Description
Hours
Hours: Monday–Friday, 8am–5pm, 1 hr lunch break.
Workspace
Workspace: Primarily office, with exposure to a shop/warehouse environment. Occasional travel within the city, rare travel requirements outside of the city.
Job Purpose
Inside Sales is responsible for handling customer orders and providing support for the outside sales team. They are also responsible for quoting pricing to customers and sharing the information with the outside sales representative who is servicing the territory.
Primary Responsibilities
Secondary Responsibilities
Skills or Experience Requirements
Desirable Skills or Experience
Desirable Attributes
Performance Metrics
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Inside Sales Manager
Only for registered members Edmonton
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Inside Sales
Only for registered members Edmonton, Alberta
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Inside Sales
Only for registered members Edmonton
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Inside Sales
Only for registered members Edmonton
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Inside Sales
Only for registered members Edmonton
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Inside Sales
Only for registered members Edmonton, Alberta
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Inside Sales
Only for registered members Edmonton
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Inside Sales Representative
Only for registered members Edmonton, AB
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Inside Sales Representative
Only for registered members Edmonton, Alberta
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Inside Sales
Only for registered members Edmonton, AB TB W
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Inside Sales Representative
Only for registered members Edmonton, Alberta
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Inside Sales Representative
Only for registered members Edmonton, Alberta
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Inside Sales Representative
Full time Only for registered members Edmonton
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Inside Sales Representative
Only for registered members Edmonton, AB, Canada
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Inside Sales Representative
Only for registered members Edmonton
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Inside Sales Manager
Only for registered members Edmonton, AB
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Inside Sales Representative
Only for registered members Edmonton, Alberta, Canada
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Manager, Inside Sales
Only for registered members Edmonton, Alberta
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Inside Sales Representative
Only for registered members Edmonton, Alberta, Canada
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Inside Sales Administrator
Only for registered members Edmonton, Alberta
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Inside Sales Representative
Only for registered members Edmonton, Alberta