Training Coordinator Senior - Canada - Replicant

Description

Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.

As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges.

Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7.

We are now leading the way in using Large Language Models (LLMs) to transform customer service- again.

If you're excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further.

We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.

We are looking for our very first innovative and passionate Learning and Development Manager to join the People Team.

The ideal candidate will play a pivotal role in fostering a culture of continuous learning and development, enabling our employees to excel in their roles and contribute effectively to our mission.

This position is perfect for someone who thrives in a fast-paced environment, has a deep understanding of the technology sector, and possesses a creative flair for designing and implementing comprehensive learning programs.

In this dynamic position, the Learning and Development Manager will play a pivotal role in elevating our team's performance and growth.

They will not only manage the semi-annual 360 feedback process but also analyze and synthesize the data to derive insightful trends and areas for improvement.

The professional will work closely with managers to ensure that the feedback is constructively used, helping to outline clear, achievable goals and objectives for their teams.

This individual will also take a proactive approach in identifying and recommending a variety of development resources, both within the organization and externally.

This may include organizing workshops, and researching up-to-date educational materials that align with our company's evolving needs.

Lastly, this individual will also be instrumental in fostering a culture of continuous learning and improvement, encouraging both managers and employees to engage in regular self-reflection and skill enhancement.

Coaching and Relationship Building:
Work closely with managers and teams across the company, providing coaching and developing tailored learning solutions to enhance team collaboration and performance

Training and Facilitation:
Develop and facilitate engaging training sessions, utilizing your expertise in instructional design to meet the diverse learning needs of Replicant
Create and deliver an exceptional employee journey, from onboarding to operational effectiveness, including functional training and organizational knowledge tailored to stakeholder needs

Collaboration with Cross-Functional Teams:
Partner with various departments, including the product team and sales enablement, to align training goals with new product features and ensure effective training delivery

Establish Success Metrics:
leverage data and feedback to gage impact of programs and understand effectiveness of educational and engagement efforts as we grow
At least 5+ years in Learning & Development or a relevant field, with a proven track record in the technology or ed-tech sector
Strong relationship-building skills, capable of working collaboratively with stakeholders at all levels, including senior leadership
Tech-savvy with a strong understanding of learning technologies and data analytics.
Outstanding project management skills, with the ability to manage multiple initiatives concurrently
Curriculum development experience, with the ability to create engaging learning content for diverse learning needs for delivery both virtually and in-person
Advanced knowledge of organizational development and adult learning principles, as well as leading instructional design methodologies
For all full-time employees, we offer:
Remote working environment that respects time zone differences
Top of the line healthcare (medical, vision, and dental)
Flexible vacation policy
Självdistans is Swedish for self-distance.

There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

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