Customer Service Representative - Richmond

Job summary

We are seeking a professional, energetic Customer Service Representative who is genuinely excited to help customers by managing communications and order processing, while also supporting front desk operations at our headquarters.

Responsibilities

• Communicate professionally with customers via phone and email regarding quotes, orders, payments, and shipments
• Process customer orders end-to-end in a timely manner: confirm details, enter into system, coordinate with logistics, and ensure delivery
• Track and follow up on production timelines, shipping statuses, and outstanding payments
• Collaborate with internal teams (production, logistics, finance) to resolve order or shipment issues
• Maintain accurate customer records and contribute to improving customer service processes
• Support front desk operations as needed: greet visitors, answer calls, and handle mail/deliveries

Qualifications

• Bachelor's degree in Business, Communications, or a related field preferred (open to recent graduates with strong customer-facing/order processing experience)
• Previous experience in customer service or other client-facing roles strongly valued
• Experience in customer service, retail, hospitality, or other client-facing roles is an asset but not required — full training will be provided.
• Outstanding command of spoken and written English with clear, confident, and professional communication skills
• Professional appearance and demeanor, with a pleasant, approachable personality
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment
• Positive attitude, proactive mindset, and eagerness to learn and grow

Job description