Senior Manager, Regulatory Management - Nunavut, Canada - First Air

Description

Airport Services Management:
Overseeing and managing the entire airport customer experience, including check-in, passenger processing, customer service, aircraft servicing, and ground handling;

Compliance and Policy Adherence:
includes overseeing ATW and BTW processes and procedures, maintaining regulatory compliance, upholding brand initiatives while prioritizing safety and procedures;
Managing financial and budgetary aspects of airport operations, includes regional profit and loss analysis, continuous review for cost reductions, approval of purchase order and invoices;
Remote Working and

Station Support:

working at stations to provide support as needed to address delays, staffing issues, irregular operations management, third party contract review, etc.

;

Monitoring and Reporting:
Regularly monitoring airport services, compliance with policies and regulations, baggage services, and financial aspects to ensure smooth and efficient operations;
Provides oversight for Safety Management and Quality Assurance as it pertains to airport operations;
Leads, and directs the activities of local airport operations management team in support of safety, efficiency and exceptional customer service;
Ensures the performance of all airport operations are in accordance with regulatory, Company and customer requirements;
Ensures regulations for domestic & international operations are current and followed;
Oversee performance of third party handling including contract negotiations;
On-time performance of flights across the network;
Collaborates with Training & Standards team with respect to airport SOPs and training programs and ensures front line employees complete departmental training within timelines;
Assists with departmental labour relations including contract negotiations/interpretations, discipline, grievance hearings/arbitration;
Provides input on performance analysis and planning from a airport operations perspective;
Responsible for preparation and management of expense budgets within their scope, ensuring profitable operation;
Conducts risk assessments, investigations and respond to HOIRs as required;
Develops safety, operational and security audits, to be performed on a quarterly basis, thereby ensuring quality and compliance with all regulatory and Company policies;
Develops and undertakes quality assurance audits as required to ensure key customer expectations are being met;
Sets goals and monitors performance of front-line managers;
Ensures the professional development and training of their people;
IATA diploma in Aviation Security, as asset;
Proficient in Windows, Word and Excel;
Ability to manage multiple priorities and deadlines;
Proven ability to manage budgets, resources, and projects effectively in a dynamic and fast-paced environment;
Experience managing a unionized workforce;
Possesses a solid understanding of the business and customer environment;
Ability to communicate in Inuktut a definite asset;