Bilingual Tele-interviewer - Montréal, Canada - Sun Life

Sun Life

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

What will you do?

The Tele Interviewer role is to, during a recorded interview, simultaneously interview the client and document the answers, collecting confidential information about the client's medical history (health and medication) and non-medical (lifestyle).

As a key touch point with the client, responsibilities include

Completing the tele interview,
Arranging for calling back with clients that are not available,
Informing the advisor of updates on the case using CSW and/or over the phone
Answering the client's questions about the next step of the process up to transferring the client to other units upon request.
Between teleinterviews, assist advisors and clients through incoming calls

What do you need to succeed?

Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.
Experience in a call center or a customer service environment (2 years)
Excellent communication skills (oral and written)
Typing accurately with a speed from 61 to 80 words / minute
College Diploma

Nice to have

Knowledge of individual insurance products
Knowledge of medical terminology (medical conditions, medicines, etc.)

Notes / Other Unique Requirements

Working hours may vary with morning and afternoon (8am to 9pm) and a possibility of having the Saturday shift (10am to 6pm) introduced down the road with rotation
Overtime may be required during peak periods
There is 2 work shift based on business needs and team preferences.

Day Shift
Tuesday to Friday: 8am - 4pm

Saturday: 10am to 6pm

Evening shift
Monday to Friday: 1pm - 9pm

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work.

Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

41,700/ ,000/68 000

Job Category:

Customer Service / Operations

Posting End Date:

23/07/2023