Customer Success Manager - Permanent - 18876 - Toronto
2 days ago
Job description
About The Opportunity
We are looking for a technically savvy Customer Success Manager who possesses a strong drive for results and a keen understanding of the consumer finance and payments marketplace.
Duties for the Customer Success Manager will include a broad range of tasks such as maintaining ongoing customer relationships, implementing and customer success program, onboarding and training clients, and maximizing program utilization.
You should also be able to provide insights on customer interactions, improve customer experience through product support, and handle customer complaints and requests.
Successful candidates must be social, analytical, possess an aptitude for learning and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow accounts.Duties include but are not limited to:
Continuously learn and build domain expertise across multiple programs and customers
Provide hands on support to our foundational customers while developing a scalable customer success program for our growing business
Analyze current product usage and other success indicators and identify specific improvement opportunities for each customer based on a prescribed success plan
Lead structured Success Meetings to show customers where they currently stand and provide confident, clear success goals and next steps to maximize retention and transactional growth
Provide hands-on feature demos to help customers realize the full potential and business benefit of product capabilities and minimize the fog of uncertainty around how to add or use those features
Work with product marketing to create product artifacts (Videos, FAQs, Blog Posts, etc.) to accelerate best practice sharing and drive user engagement
About You
The successful candidate will have the following:
Knowledge of Consumer Finance or Payments Industry
2+ years in a Customer Success role, with a proven ability to deliver and grow customer value with enterprise technology solutions
A university degree or equivalent experience
Proven track record in managing multiple customers simultaneously and building customer relationships with both business and internal stakeholders
Experience in customer-facing roles including support, presales, professional services, or training
Passion for customer success and experience of achieving customer satisfaction
Ability to articulate technical concepts and understand business drivers
Self-motivated, self-starter and able to work successfully in a virtual environment
Excellent written and verbal English communication skills
About the Job
Competitive salary, $90,000 to $100,000/year
Professional development and growth opportunities.
In office position, 3 days a week - North York
LROIT
How To Apply
Please apply by clicking the "Apply Now" button below and follow the instructions to submit your résumé.
You can also apply by submitting your résumé directly to If you are already registered with us, please contact your Senior Recruiter.
Please quote job 18876.LRO Staffing values fairness, confidentiality, and human judgment in every stage of our hiring process. We do not use automated or AI-driven screening tools to assess applications. Each submission is reviewed by an experienced recruiter to ensure a thoughtful and equitable evaluation of every candidate.
Thank you for your interest in this role.
One of our Recruiters will be in touch with you if your profile meets the requirements for the role and the expectations of our clients.
Please note that all candidates must be permitted to work in Canada to be considered for this opportunity.Similar jobs
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