Project Manager, Change Management and - Toronto, Canada - Mitacs

Mitacs

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Do you want to be part of our innovative and entrepreneurial team?

Do you thrive in an entrepreneurial environment and enjoy working in a team atmosphere? Are you an "outside the box" thinker who strives to implement continuous improvements? Do you take a strategic approach to your work? Do you enjoy in a fast-paced culture where your opinions are valued and respected? Do you enjoy building partnerships to solve mutually beneficial challenges?

Mitacs is a national not-for-profit that helps industry and non-profit partners solve strategic challenges by leveraging Canada's world-class post-secondary talent and a global network of industry, academic, and government partnerships.

Through these collaborations, Mitacs helps business and community partners succeed, improves students' on-the-job skills development, and strengthens Canada's world-class innovation ecosystem.

At Mitacs, we strive to develop the next generation of innovators with vital research and business skills.

In partnership with domestic and international companies, governments and academia, we support a new economy using Canada's most valuable resource - its people.

To get a better understanding of Mitacs and read more about our values please visit our website.

Project Manager, Change Management and Transformation

Reporting to the COO, the primary responsibility of the Project Manager, Change Management and Transformation will be to lead and implement change management strategies, communications, and training efforts in support of a large suite of organizational process & client experience improvement initiatives.

Based on structured change methodology, driving adoption, desired ways of working and proficiency with the changes that impact employees within the organization.

Core Change Management Responsibilities

Develop change management and stakeholder engagement strategies and related communication plans in support of the transformation initiatives
Manage the project plans in support of the business transformation rollout(s)
On an ongoing basis, this role will also support, consult, and coach project teams with integrating change management activities into their project plans
Manage stakeholders, and build comprehensive stakeholder impact assessments
Provide status reporting & presentations to project sponsors and leadership committees
Evaluate and ensure user readiness, and identify and mitigate resistance to change and adoption
Perform initiative issue and risk identification, analyses and develop mitigation tactics
Together with the Operational Excellence group develop adoption performance metrics and monitor change progress
Support organizational design and definition of roles and responsibilities

Core CS/CX Responsibilities

Responsible for the improvement of efficiency and quality of service to clients
Balance internal business needs with our clients' needs
Utilize a clientcentric mentality to drive recommendations to projects
Understand the endtoend client journey, become the "gatekeeper" of the endtoend client journey and constantly find ways to improve the experience to our client base
Manage various crossfunctional initiatives, including within Marketing Communications division
Work in collaboration with the Client Experience Product Manager and other departments to ensure streamlining of client activities and interaction with Mitacs

Skills and Experience:

Post-Secondary education in Business Administration or related area of study OR equivalent combination of experience and postsecondary education
Prosci Change Management Certification
5+ years' experience working as a Change Manager, combined with equivalent Project Management expertise
Ideally combined with 23 years of project management expertise in support of large, complex multistream initiatives.
Has worked with a Project and Product Delivery Office or function and in alignment with the organization's project management methodology and best practices
Acute business acumen
Proven experience in leading and collaborating with program teams and leadership teams to deliver on business transformation & change initiatives
Managed largescale organizational, business transformation efforts with related digital/technology components
Has participated and/or collaborated on client servicing, client support or client experience transformation activities
A trusted advisor who can engage, consult, and influence across a diverse range of stakeholder groups and provide advice and direction across the organization
Experience working with senior leadership and executive level stakeholders
Exposure to SDLC and agile delivery methods, with proficiency in Jira, Confluence and/or other collaboration and project tracking solutions
Strong interpersonal skills and excellent teamwork including the ability to effectively engage business leads and their teams, and present and facilitate effecti