- Create a warm and welcoming environment for our patients and pet parents
- Ability to answer a multiline phone system and track and book appointments effectively
- Placing outbound calls to pet parents for follow-up and future appointment bookings
- Respond and manage email correspondence; clients, referring veterinarians & internal office messages
- Admitting and discharging pet patients
- Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments
- Scheduling appointments
- Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
- General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
- Willingness to learn more regarding; veterinary services, updated medical office procedures and assist the Veterinary staff with various tasks and treatments
- Previous customer service or front desk experience in hospitality is an asset
- No experience with animals, no problem, so long as you love pets
- A caring culture of Wellness and Appreciation
- RRSP Employer 5 % Match Program – saving for your future just got easier
- Competitive wages and benefits
- Extensive online anytime-anywhere access to journals and textbooks
- Annual uniform allowance
- Exceptional career development: there is room to grow here
- Employee Assistance Program
- Referral Bonus Rewards
- Opportunities to give back to your community through VCA initiatives
- Generous personal pet care discounts
- And extra perks like shopping discounts and cool wellness apps
Veterinary Reception, Client Care, Calgary North Animal Hospital - VCA Canada
Description
JOB DESCRIPTIONVeterinary Reception, Client Care
Location: Calgary, AB
Full-time fixed-term position
Calgary North Animal Hospital & 24-Hour Emergency Service is currently welcoming a full-time fixed-term Veterinary Reception, Client Care to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated
What VCA Canada Offers
Join our team and you will make a huge difference in the lives of pets and their families With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you
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