Account Manager - North Hatley, Canada - Synode

Synode

Verified Company

North Hatley, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Overview:

We are an ambitious early-stage startup dedicated to transforming the way we create and share knowledge in 3D and Augmented Reality.

Our team is passionate about delivering innovative solutions that redefine how we create and share captivating 3D and XR experiences for every stage of the customer journey, from the ordering process to easily navigable product instructions.

As an Account Manager/Sales, you'll be the primary contact for clients, guiding them from initial discovery to successful implementation and ongoing support.

Your role involves understanding client needs, proposing tailored solutions, and ensuring client satisfaction through proactive communication and support.

We're looking for a generalist who's comfortable communicating with engineers, 3D artists and CAD technicians, as well as our customers' sales and marketing teams.

Responsibilities:

-
Discovery Calls: Initiate and conduct discovery calls with clients to understand their needs, objectives, and expectations.
-
Client Relations: Cultivate strong relationships with clients, serving as their primary point of contact throughout the project lifecycle. Ensure clear communication and alignment on project goals and deliverables.
-
Coordination with the 3D Team: Collaborate closely with the 3D team to coordinate project timelines, deliverables, and resources. Provide guidance and support to ensure the successful execution of 3D projects.
-
QA of 3D Team Deliverables: Conduct thorough quality assurance checks on 3D team deliverables to ensure they meet the client's specifications and quality standards.
-
Client Success Management: Proactively manage client relationships post-project completion. Conduct follow-up interviews, meetings, and reviews to gather feedback, track KPIs, and ensure ongoing client satisfaction.
-
Collaboration with Designers: Collaborate with our design team to create engaging videos, testimonials, and other marketing materials to support client success initiatives.
-
Trade Shows Representation: Represent our company at industry trade shows and events. Engage with attendees, showcase our products/services, and generate leads through meaningful interactions.

Qualifications:

Bachelor's degree in Engineering, Manufacturing, or related field; advanced degree preferred.
Excellent communication and interpersonal skills, with the ability to build rapport with clients, understand their technical requirements, and effectively convey complex concepts.
Demonstrated ability to manage client relationships from initial discovery through implementation and ongoing support, ensuring a high level of customer satisfaction and success.
Selfmotivated and resultsoriented, with a track record of exceeding sales targets, driving customer retention, and fostering longterm client relationships.
Proficiency with CRM systems, sales tools, and collaboration software
Entrepreneurial mindset with a passion for innovation and a willingness to take risks and challenge the status quo.

Benefits: