Service Desk Specialist - Vancouver, Canada - Odlum Brown

Odlum Brown

Verified Company

Vancouver, Canada

4 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ODLUMBROWN.COM

Service Desk Specialist (Tier 2) - Vancouver
Anchored in our purpose to help clients achieve their financial goals, Odlum Brown has remained an independent,
full-service investment firm for 100 years. Wholly owned by its team members, the firm continues its tradition of
leadership in the financial community as one of BC's most respected investment firms.

We are honoured to be nationally recognized as one of Canada's Best Managed Companies and one of Canada's
Most AdmiredTM Corporate Cultures, and to share the achievement of a century in business with our valued team
members, clients and communities.

CULTURE AND VALUES
Guided by a set of timeless core values - Clients First, People, Accountability, Independence, Integrity and
Community - we are very proud of the vibrant culture that we have built and sustained for many years. These values

are the cornerstone of our culture and the principles that provide a compass for our actions and unify us as a team.

PEOPLE
We have skiers, mountain bikers, hockey players, runners, volleyball players, movie buffs, bookworms, animal lovers,
musicians, yogis, world travelers and every other variety of person you can imagine. You will work with really
interesting people and make great friends, too.

COMMUNITY
We are serious about supporting the communities where we live and work. A recipient of a Canada's Volunteer
Award from the Government of Canada, we are committed in heart and mind to everything we do in the community,
and we work hard to inspire passion and fun while doing it.

PROFESSIONAL DEVELOPMENT
Continuous learning matters. We are committed to providing career-long support for learning and growth.

THE OPPORTUNITY

We are looking for a talented, motivated and experienced Service Desk Specialist (Tier 2) to join our award-

winning firm in the Vancouver head office.
This role reports to the Supervisor, IT Operations and Service Desk. You will be the first point of contact, providing
role requires on-call weekend support on a rotational basis. The position is primarily on site and is eligible for flexible
work options.

RESPONSIBILITIES

Provide support to both onsite and remote team members with technical assistance, from collecting

information to troubleshooting and diagnostics

Triage, monitor and manage support calls using Service Desk Management software
Serve as first contact for ticket escalations for the Service Desk team
Create, update and maintain IT knowledgebased articles and solutions to promote consistent first call

- resolution and knowledge sharing amongst team members

Deploy and maintain endpoints such as desktops, laptops, servers, printers, phones, monitors, projectors and

- audio and video-conferencing systems for security, reliability and functionality

Patch Microsoft Servers operating systems
Manage windowsbased VDI client endpoints
Contribute to team discussions on process and productivity improvements
Participate in key technical initiatives and special projects as required

KNOWLEDGE AND EXPERIENCE

Minimum of two years in a Service Desk (Tier 2) role or related experience
Technical degree, diploma, certificate or equivalent in a related field
CompTIA A+ or other industry recognized certification and/or equivalent experience preferred
Strong knowledge of the Windows environment (Windows 10)
Excellent system analysis and troubleshooting skills
Knowledge of Citrix and/or related virtualized environment
Knowledge of hardware and software, and understanding of networking concepts
Basic familiarity with Microsoft M365 platform
Strong interpersonal and customer service skills
Excellent verbal and written communication skills
Quick learner with a sense of curiosity and interest in analyzing, troubleshooting and solving problems
Well organized with the ability to prioritize multiple timesensitive tasks
Selfstarter with the capacity to work independently, along with flexibility and willingness to assist others
Cloud knowledge would be an asset

At 100 years young, our team is growing, and we've got room for one more if you're interested. If this sounds like the
environment you'd like to work in and you have the credentials and experience for this role, we invite you to submit

of expressing interest and supporting evidence provided prior to any potential offer of employment.

We appreciate your interest and thank you for taking the time to consider this opportunity. We will be in touch with
individuals whose profiles most closely match what's needed to be successful in this role.