Payroll Supervisor - Vaughan, Canada - Canada's Wonderland
Description
Overview:
Oversee the ongoing administration of seasonal payroll processes for over 4,000 seasonal associates meeting all required deadlines. This is a full-time/permanent position that requires flexible availability including weekends.
Responsibilities:
- Oversee the ongoing administration of seasonal payroll processes meeting all required deadlines
- Followup on all seasonal associate Direct Deposit information; ensure mandatory setup
- Train the Associate Services' staff in related payroll areas such as pay cheque distribution and payroll inquiries
- Aid seasonal associates (in person and over the phone) regarding all seasonal payroll matters
- Assist associates with accessing earnings statements in Dayforce and understanding the content
- Assist with UKG training for all applicable associates and supervisors/managers
- Develop learning tools and resources for UKG and Dayforce to assist associates and supervisors/managers
- Participate in weekly UKG/Payroll calls as well as any other calls/meetings set up by Corporate
- Troubleshoot UKG, Dayforce and payroll issues; offer solutions; followup with all applicable parties (e.g. associates, supervisors, mangers, Corporate Payroll and/or TAC etc.)
- Liaise with Workforce Management
- Canada's Wonderland and Corporate as needed to resolve any issues related to scheduling or UKG setup
- Resolve seasonal associate payroll inquiries using the set process and ensure all back pay that is owed is processed
- Log and mail all inactive seasonal associates' cheques if applicable, and if requested, Records of Employment
- Learn applicable TAC team functions and meet any required deadlines
- Learn and handle the ongoing administration of fulltime payroll meeting all required deadlines when assigned
- Assist with other duties as required
Qualifications:
- Previous customer service and administrative experience is an asset
- Superior written and verbal communication skills and strong decision making and problemsolving skills
- Proficient knowledge of Microsoft Office, including Word and Excel
- Previous experience with UKG and Ceridian Dayforce an asset
- Ability to work well under pressure in a fastpaced environment
- Detail oriented with the ability to multitask and meet strict deadlines
- Able to work flexible hours, including on weekends and holidays and have a reliable source of transportation
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