IT Helpdesk - Port Coquitlam, Canada - Community Fire Prevention Ltd

Community Fire Prevention Ltd

Verified Company

Port Coquitlam, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Salary:

Position Overview:

Responsibilities:

Level 1 Support:

Conduct onsite and remote troubleshooting through diagnostic techniques and insightful questions.
Determine optimal solutions based on the issue and details provided by customers.
Guide customers through the problemsolving process.
Escalate unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Document events and problems, along with their resolutions, in logs.
Follow up and update customer status and information.
Relay customer feedback or suggestions to the appropriate internal team.
Identify and propose possible improvements to procedures.
Adhere to and promote the company's core values, processes, policies, and Occupational Health and Safety protocols.

Inventory Management:

Oversee and maintain accurate records of IT hardware and software inventory.
Collaborate with relevant teams to optimize inventory levels.
Conduct regular audits to ensure inventory accuracy.

EDR/XDR Tools:
Monitor and respond to security incidents and threats effectively.

Active Directory Management:
Create, modify, and manage user accounts, groups, and permissions.

Office 365 Administration:
Manage user accounts, licenses, and security settings.

Network Monitoring:
Monitor network performance, troubleshoot connectivity issues, and ensure optimal network operation. Collaborate with network engineers to optimize network infrastructure.

Documentation:
Maintain accurate and up-to-date documentation of system configurations, processes, and procedures. Create technical documentation and guides as needed.

Incident Response:
Participate in incident response activities, including identifying, mitigating, and recovering from security incidents. Collaborate with the security team to develop incident response plans.

Qualifications:

Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
Minimum of 4 years of experience as an IT help desk technician.
Proficiency in EDR/XDR tools.
Indepth knowledge of Active Directory management and Windows Server administration.
Experience with Office 365 administration and cloudbased services.
Good understanding of network monitoring and troubleshooting.
Excellent problemsolving and analytical skills.
Strong communication and collaboration abilities.
Relevant certifications such as CCNA and CompTIA are a plus.

If this opportunity aligns with your skills and aspirations, please submit your resume today.